Flight Operations (Project) Lead (Amsterdam)

Our Flight business is one of the cornerstones of the connected trip. We ought to offer the best and most convenient flights to every customer, those that start their trip by buying a flight or those that are complementing their existing journey with a flight. We will do this by having the best inventory available at the most competitive prices powering a site that solves all the difficulties of booking a flight today!

A trip usually starts with a flight. The Flights team's mission is to offer a wide selection of flights, phenomenal value for money and the easiest end-to-end booking experience. We partner with our Strategic partner Etraveli Group to make our mission a reality and have ambitious joint goals over the next years.

The Flights Operations (Project) Lead is responsible for leading the end to end execution of projects and operational changes across our Volume Growth Strategic Pillar that is currently owned by the Operations Manager. The Volume Growth Strategic Pillar consists of various projects that is a high priority within the Flights department. This role requires working closely with team members in Flights, Marketing, Marketplace and our Strategic Partner Etraveli Group.

The role will report to a Business Operations Manager based in Amsterdam and as part of our newly formed Strategic Partnership Operations team.

What you will do:

• Be responsible for the end to end execution of specific projects within the Volume Growth Strategic Pillar from scoping, building the business case and closure of the project/initiative
• Identify and drive the set-up, kick-off and execution of new/improved business as usual processes between B.com Flights, internal stakeholders and our Strategic Partner
• Actively manage coordination of the Volume Growth workstreams governance cycle and escalation processes
• Drive change management within the Flights department to adopt new processes and ways of working

Key Job Responsibilities and Duties:

• Proven project management skills
• Someone who can swiftly grasp new concepts and adapt effectively.
• Excellent stakeholder management skills
• An ability to identify process improvements opportunities
• Good commercial awareness and are able to understand basics of business drivers
• This role will involve working with teams and stakeholders based in different locations (Amsterdam, Stockholm, London and Athens)
• Able to work independently and as part of a team
• The ability to summarize complex information in a simple manner
• Great written verbal and presentation skills

Role Qualifications and Requirements:

• Strong experience of project management (5+ years experience as a project manager)
• Experience of process improvements and change management
• Strong stakeholder management skills and experience influencing at management level (up to Director)
• Data analysis experience
• Strong communication skills
• Experience working with a Marketing department would be beneficial

Additional expectations:

• The role requires regular business travel to our Strategic partner (Sweden - Stockholm and Gothenburg or Greece -Athens) once per month

Benefits & Perks: Global Impact, Personal Relevance:

Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms! So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• A great, brand-new office to in the heart of Amsterdam
• 29 days’ paid holiday plus bank holidays
• On-site meals, coffee, and snacks, including healthy and vegan options, daily
• Health & well-being benefits such as mental health support, access to health insurance, etc.
• Employer contribution pension
• Industry-leading parental leave and adoption leave
• From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent
• Great discounts on accommodation, car rentals and other group benefits
• Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.
• Hybrid Working (NL): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work, as well as up to 20 days per year to Work from Abroad* (subject to terms and conditions)

Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to discuss any requirements.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.