Engineering Manager, Trips - Insurance

Engineering Manager Who are we? At Booking.com, we make it easier for everyone to experience the world. We began by taking hotel bookings online over 25 years ago and we’ve been shaping the travel industry ever since. Today, we’re building a platform that connects all parts of the trip – from accommodation to transport, tickets, tours and more. Booking.com Insurance is the easiest way to protect your trip and travel with peace of mind. As part of our Connected Trip vision, Booking.com has ambitious growth plans for the insurance business as it looks to develop a global footprint of insurance product offerings across the group. Through innovation, industry sector knowledge and clear customer focus, the team’s challenge is to substantially enhance the Insurance customer experience. Working in collaboration with leading industry partners, our insurance products are designed to give customers assurance they have the protection they need to allow them to relax and enjoy the trip - great value cover backed by a first class experience should they need to make a claim. As the Engineering in the Travel Insurance Team located in Bangalore, you will be building the Travel Insurance mobile experience in Booking.com’s Android app. You will be working closely with native mobile teams within Booking’s app frameworks to make it easier for the 8.5M people who open our apps everyday to purchase travel insurance. With a talented team of UX designers, app developers, and data analysts, you will create a seamless mobile app customer experience to increase user engagement and bookings. The role of Engineering Manager is to primarily manage, coach and develop an engineering team (software and test engineers), ensuring the development of both (the individual and team as a whole) are in line with organisational objectives and direction. Manages all activities of an engineering scope through the direction of activities, to design new products and modify existing designs, ensuring that deliverables are on time and with acceptable quality. The role holder is required to analyse technology trends, human resource needs, and market demand to plan projects to ensure resilience in line with current demand and future ambition. In addition to this, the role will confer with leaders, production, key stakeholders and marketing teams to determine engineering feasibility, cost effectiveness, scalability and time-to-market for new and existing products. Where are we going? Our vision is clear: Seamless Travel Experience: We're committed to delivering a frictionless customer experience driven by data, machine learning, and AI. Cloud-Centric Approach: We're cloud-native by design, with a focus on continuous delivery, infrastructure as code, and automation at our core. Domain-Oriented: We organise our ecosystem around product domains to optimise efficiency and innovation. Agile DevOps Teams: Our cross-functional agile teams own their products and operate in a DevOps environment. Engineering Excellence: We emphasise great engineering practices, starting with TDD and BDD principles, and prioritise product metrics and non-functional requirements from the beginning. Our Engineering Principles Organised Ethical Timely Leadership by Example Committed Trustworthy Genuine Proactive Skills we are looking for We are looking for a talented and enthusiastic Software Engineering Manager who will lead an agile team to push the boundaries on engineering brilliant solutions and contribute to shaping our new future. We expect you to have the energy and passion to deliver using a whole range of technologies and have a solid understanding of engineering principles. We also expect you to take the lead and line manage a team of Engineers. As a minimum, we expect all our Engineering Managers to have: High proficiency in technical leadership Solid understanding of building robust and resilient systems Strong focus on delivery management Strong cross team collaboration skills; you are able to work with other teams to generate objectives and measure value Solid understanding of how the web works starting at the request through to the response Proficient in the use of design patterns and frameworks such as MVC or Spring Solid experience of Continuous Integration, Continuous Testing, Continuous Delivery, and Agile Solid understanding of cloud technologies and how they can be leveraged to solve problems at scale Proficient in cloud cost management; Your skills ensure efficient allocation of resources, cost control, and strategic utilisation of cloud services to maximise value and minimise expenses. Quality first mind-set for writing code using techniques such as TDD, BDD and Agile Good understanding of security principles and writing secure code Solid understanding of Agile practices Key Responsibilities Managing People Is responsible to inspire, grow and develop individuals by helping the creation of their personal development plan, leveraging available learning resources and offering stretch goals. Is responsible for managing underperformance by setting and reviewing performance objectives and KPIs, providing timely feedback and collaborating with HR counterparts. Managing Teams Is responsible to get things done in the right way by taking ownership, being proactive and collaborating with business counterparts, peers, other managers and stakeholders. Is responsible to ensure delivery by tracking team health metrics and KPIs, monitoring roadmap progress, identifying blockers and resolving or escalating them. Is responsible to manage the team’s stakeholders by reporting progress and blockers in a clear and timely manner. Is responsible to plan and manage headcount by actively participating and involving own team in recruitment efforts and planning processes. Coaching/Mentoring Is responsible to coach, guide and improve the overall performance of stakeholders and colleagues at all levels, when appropriate, by sharing experience, knowledge and approaches to work. End to End System Ownership Is responsible to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics, acting accordingly when violated and guiding members of the team in this topic. Is responsible for reducing business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocs and guiding members of the team in this topic. Is responsible to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworks and guide members of the team in this topic. Is responsible to independently manage an application or service by working through deployment and operations in production and guide members of the team in this topic. Technical Incident Management Is responsible to address and resolve live production issues by mitigating the customer impact within SLA and guide members of the team in this topic. Is responsible to improve the overall reliability of systems by producing long term solutions through root cause analysis and guide members of the team in this topic. Is responsible to keep track of incidents by contributing to postmortem processes and logging live issues and guide members of the team in this topic. Building software applications Is responsible to build software applications by using relevant development languages and applying knowledge of systems, services and tools appropriate for the business area and guide members of the team in this topic. Is responsible to write readable and reusable code by applying standard patterns and using standard libraries and guide members of the team in this topic. Is responsible to refactor and simplify code by introducing design patterns when necessary and guide members of the team in this topic. Is responsible to ensure the quality of the application by embedding testing early in the development lifecycle and following standard testing techniques and methods that adhere to the test strategy and guide members of the team in this topic. Is responsible to maintain data security, integrity and quality by effectively following company standards and best practices and guide members of the team in this topic. Architectural Guidance Has sufficient knowledge to advise product teams towards a technical solution that meets the functional, nonfunctional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscape Has sufficient knowledge to set a clear direction for a technical capability by evaluating and aligning the target architecture improvements, reframing architectural designs and decisions for varied stakeholder Automation and toil reduction Is responsible to ensure that infrastructure stays current by reducing technical debt, searching for bottlenecks and preparing for scaling and guiding members of the team in this topic. Is responsible to reduce cost of operations and maintenance by leveraging new technologies, automation, and partner with vendors to ensure we stay current and guide members of the team in this topic. Is responsible for reducing human labour by writing small software features that address availability, scalability, latency and efficiency and guide members of the team in this topic. Monitoring and Alerting improvements Is responsible to review and verify performance of production systems and network infrastructure by continuously monitoring appropriate observability metrics, business KPIs and capacity planning and guide members of the team in this topic. Is responsible to improve application reliability by partnering with development teams to advise on setting appropriate observability metrics and guide members of the team in this topic. Critical Thinking Is responsible to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking. Is responsible to constructively evaluate and develop ideas, plans and solutions by reviewing them, objectively taking into account external knowledge, initiating 'SMART' improvements and articulating their rationale. Continuous Quality and Process Improvement Is responsible to identify opportunities for process, system and structural improvements (i.e performance gains) by examining and evaluating current process flows, methods and standards. Is responsible to design and implement relevant improvements by defining adapted/new process flows, standards, and practices that enable business performance. Effective Communication Is responsible to deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audience Is responsible to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language and practising active listening Is responsible to ask relevant (follow-up) questions to properly engage with the speaker and really understand what they are saying, by applying active listening and reflection techniques Key Skills Engineering Manager Who are we? At Booking.com, we make it easier for everyone to experience the world. We began by taking hotel bookings online over 25 years ago and we’ve been shaping the travel industry ever since. Today, we’re building a platform that connects all parts of the trip – from accommodation to transport, tickets, tours and more. Booking.com Insurance is the easiest way to protect your trip and travel with peace of mind. As part of our Connected Trip vision, Booking.com has ambitious growth plans for the insurance business as it looks to develop a global footprint of insurance product offerings across the group. Through innovation, industry sector knowledge and clear customer focus, the team’s challenge is to substantially enhance the Insurance customer experience. Working in collaboration with leading industry partners, our insurance products are designed to give customers assurance they have the protection they need to allow them to relax and enjoy the trip - great value cover backed by a first class experience should they need to make a claim. As the Engineering in the Travel Insurance Team located in Bangalore, you will be building the Travel Insurance mobile experience in Booking.com’s Android app. You will be working closely with native mobile teams within Booking’s app frameworks to make it easier for the 8.5M people who open our apps everyday to purchase travel insurance. With a talented team of UX designers, app developers, and data analysts, you will create a seamless mobile app customer experience to increase user engagement and bookings. The role of Engineering Manager is to primarily manage, coach and develop an engineering team (software and test engineers), ensuring the development of both (the individual and team as a whole) are in line with organisational objectives and direction. Manages all activities of an engineering scope through the direction of activities, to design new products and modify existing designs, ensuring that deliverables are on time and with acceptable quality. The role holder is required to analyse technology trends, human resource needs, and market demand to plan projects to ensure resilience in line with current demand and future ambition. In addition to this, the role will confer with leaders, production, key stakeholders and marketing teams to determine engineering feasibility, cost effectiveness, scalability and time-to-market for new and existing products. Where are we going? Our vision is clear: Seamless Travel Experience: We're committed to delivering a frictionless customer experience driven by data, machine learning, and AI. Cloud-Centric Approach: We're cloud-native by design, with a focus on continuous delivery, infrastructure as code, and automation at our core. Domain-Oriented: We organise our ecosystem around product domains to optimise efficiency and innovation. Agile DevOps Teams: Our cross-functional agile teams own their products and operate in a DevOps environment. Engineering Excellence: We emphasise great engineering practices, starting with TDD and BDD principles, and prioritise product metrics and non-functional requirements from the beginning. Our Engineering Principles Organised Ethical Timely Leadership by Example Committed Trustworthy Genuine Proactive Skills we are looking for We are looking for a talented and enthusiastic Software Engineering Manager who will lead an agile team to push the boundaries on engineering brilliant solutions and contribute to shaping our new future. We expect you to have the energy and passion to deliver using a whole range of technologies and have a solid understanding of engineering principles. We also expect you to take the lead and line manage a team of Engineers. As a minimum, we expect all our Engineering Managers to have: High proficiency in technical leadership Solid understanding of building robust and resilient systems Strong focus on delivery management Strong cross team collaboration skills; you are able to work with other teams to generate objectives and measure value Solid understanding of how the web works starting at the request through to the response Proficient in the use of design patterns and frameworks such as MVC or Spring Solid experience of Continuous Integration, Continuous Testing, Continuous Delivery, and Agile Solid understanding of cloud technologies and how they can be leveraged to solve problems at scale Proficient in cloud cost management; Your skills ensure efficient allocation of resources, cost control, and strategic utilisation of cloud services to maximise value and minimise expenses. Quality first mind-set for writing code using techniques such as TDD, BDD and Agile Good understanding of security principles and writing secure code Solid understanding of Agile practices Key Responsibilities Managing People Is responsible to inspire, grow and develop individuals by helping the creation of their personal development plan, leveraging available learning resources and offering stretch goals. Is responsible for managing underperformance by setting and reviewing performance objectives and KPIs, providing timely feedback and collaborating with HR counterparts. Managing Teams Is responsible to get things done in the right way by taking ownership, being proactive and collaborating with business counterparts, peers, other managers and stakeholders. Is responsible to ensure delivery by tracking team health metrics and KPIs, monitoring roadmap progress, identifying blockers and resolving or escalating them. Is responsible to manage the team’s stakeholders by reporting progress and blockers in a clear and timely manner. Is responsible to plan and manage headcount by actively participating and involving own team in recruitment efforts and planning processes. Coaching/Mentoring Is responsible to coach, guide and improve the overall performance of stakeholders and colleagues at all levels, when appropriate, by sharing experience, knowledge and approaches to work. End to End System Ownership Is responsible to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics, acting accordingly when violated and guiding members of the team in this topic. Is responsible for reducing business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocs and guiding members of the team in this topic. Is responsible to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworks and guide members of the team in this topic. Is responsible to independently manage an application or service by working through deployment and operations in production and guide members of the team in this topic. Technical Incident Management Is responsible to address and resolve live production issues by mitigating the customer impact within SLA and guide members of the team in this topic. Is responsible to improve the overall reliability of systems by producing long term solutions through root cause analysis and guide members of the team in this topic. Is responsible to keep track of incidents by contributing to postmortem processes and logging live issues and guide members of the team in this topic. Building software applications Is responsible to build software applications by using relevant development languages and applying knowledge of systems, services and tools appropriate for the business area and guide members of the team in this topic. Is responsible to write readable and reusable code by applying standard patterns and using standard libraries and guide members of the team in this topic. Is responsible to refactor and simplify code by introducing design patterns when necessary and guide members of the team in this topic. Is responsible to ensure the quality of the application by embedding testing early in the development lifecycle and following standard testing techniques and methods that adhere to the test strategy and guide members of the team in this topic. Is responsible to maintain data security, integrity and quality by effectively following company standards and best practices and guide members of the team in this topic. Architectural Guidance Has sufficient knowledge to advise product teams towards a technical solution that meets the functional, nonfunctional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscape Has sufficient knowledge to set a clear direction for a technical capability by evaluating and aligning the target architecture improvements, reframing architectural designs and decisions for varied stakeholder Automation and toil reduction Is responsible to ensure that infrastructure stays current by reducing technical debt, searching for bottlenecks and preparing for scaling and guiding members of the team in this topic. Is responsible to reduce cost of operations and maintenance by leveraging new technologies, automation, and partner with vendors to ensure we stay current and guide members of the team in this topic. Is responsible for reducing human labour by writing small software features that address availability, scalability, latency and efficiency and guide members of the team in this topic. Monitoring and Alerting improvements Is responsible to review and verify performance of production systems and network infrastructure by continuously monitoring appropriate observability metrics, business KPIs and capacity planning and guide members of the team in this topic. Is responsible to improve application reliability by partnering with development teams to advise on setting appropriate observability metrics and guide members of the team in this topic. Critical Thinking Is responsible to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking. Is responsible to constructively evaluate and develop ideas, plans and solutions by reviewing them, objectively taking into account external knowledge, initiating 'SMART' improvements and articulating their rationale. Continuous Quality and Process Improvement Is responsible to identify opportunities for process, system and structural improvements (i.e performance gains) by examining and evaluating current process flows, methods and standards. Is responsible to design and implement relevant improvements by defining adapted/new process flows, standards, and practices that enable business performance. Effective Communication Is responsible to deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audience Is responsible to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language and practising active listening Is responsible to ask relevant (follow-up) questions to properly engage with the speaker and really understand what they are saying, by applying active listening and reflection techniques Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.