Engineering Manager - PEGA

Location: Bangalore, Karnataka, India

Who are we? 

At Booking.com, we make it easier for everyone to experience the world. We began by taking hotel bookings online over 20 years ago and we’ve been shaping the travel industry ever since. Today, we’re building a platform that connects all parts of the trip – from accommodation to transport, tickets, tours and more. 

From our HQ in Manchester, our Transportation team helps people get where they want to go, anywhere in the world.  Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible. 

Our team is passionate about helping people travel. They see challenges as opportunities. And they’re always ready for change.

Where are we going?

• Frictionless customer experience driven by data, machine learning and AI

• Cloud by default with continuous delivery, infrastructure as code and automation at our core

• Domain based SOA ecosystem organised around Product

• Cross functional agile teams who own their products and operate in a DevOps environment

• Great engineering practices with a focus on TDD and BDD principles and a strong focus on product metrics and non-functional requirements at the beginning rather than an afterthought

 Our Engineering Principals 

• Organised

• Ethical

• Timely

• Leadership by Example

• Committed

• Trustworthy

• Genuine

• Proactive

Skills we are looking for

We are looking for a talented and enthusiastic Engineering Manager with Pega experience who will lead an agile team to push the boundaries on engineering brilliant customer service solutions and contribute to shaping our new future. We expect you to have the energy and passion to deliver solutions using a whole range of PEGA centric technologies and have a solid understanding of engineering principles. You will be responsible for leading a cross functional team to design a blueprint as a baseline of the delivery, guiding the team through the implementation (from design to deployment) of a solution, and defining the specific solution, business, and functional requirements.

We also expect you to take the lead and line manage the team of Pega Engineers. As a minimum, we expect our Engineering Manager to have:

• High proficiency in technical leadership (5+ years leading engineering teams)

• Experience with transformation into Pega solutions

• Strong focus on delivery management

• Strong cross team collaboration skills; you are able to work with other teams to generate objectives and measure value

• Solid experience of Continuous Integration, Continuous Delivery and Agile

• Solid understanding of cloud technologies and how they can be leveraged to solve problems at scale

• Proficiency in cloud cost management; Your skills ensure efficient allocation of resources, cost control, and strategic utilisation of cloud services to maximise value and minimise expenses.

• Quality first mind-set for writing code using techniques such as TDD, BDD and Agile

• Good understanding of security principles and writing secure code

• Solid understanding of Agile practices

• Preferred

  • PEGA Certified Lead Systems Architect

  • Experience in architecting and designing Pega based CRM solutions for large programmes

  • Solid understanding of building robust and resilient PEGA systems

Key Responsibilities

People Leadership 

• Lead, inspire and motivate your team

• Line manage a team of Junior, Midrange, Senior and Test Engineers

• Nurture, grow and develop engineering talent in the team

• Foster a great engineering culture that innovates, inspires teamwork and celebrates success

• Learn new technologies and keep abreast of existing technologies and be able to apply these to a variety of projects as applicable

Craft & Delivery Leadership 

• Works in conjunction with Senior Engineering Manager to size, manage scope and risk

• Accountable for ensuring the business and technical architecture of the delivered solutions matches customer technical and functional requirements, and drives to deliver success to Customer Services

• Provide thought-leadership to internal clients across business and technical project dimensions solving complex business requirements

• Engineering delivery, quality and practices within your team including delivery management

• Collaborate with the team and others to deliver high quality solutions

• Collaborate with other teams to ensure global objectives are reached

• Collaborate with your Product counterpart to design and deliver solutions with customer centric outcomes

• Ownership of the quality of the solutions your team produce

• Embed Agile ways of working and values within your team

• Sizing and estimating work

• Delivery of the wider Engineering strategic objectives

• Get into the technical detail where required to coach, support and mentor the team

• Engineering Craftsmanship including coaching and mentoring the team

• Follow established default principles for architecture, quality standards, and non-functional requirements.

• Contribute to the evolution of best practices across the department

• Drive a DevOps environment including on call escalations

Technology Leadership 

• Take the lead on design and development of features

• A technology evangelist

• Drive the delivery of high quality, robust code including tests

• Design and develop reusable libraries, APIs and code that are easy to maintain, understand and re-use

• Build, design and deliver high quality solutions in line with guidance and best practices of the department

• Thought partner for Product to define, shape and deliver the roadmap

• Own the architecture in your product team

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.