Data Analyst I - Rides

*This is a 12 month parental leave cover role*

This role is based in Manchester and does require a local home-base for successful hybrid working, and local collaboration with your team and internal customers.

Need more flexibility in your work week? We are happy to consider flexible hours, part-time, and reduced working week opportunities*

 

We began by taking hotel bookings online over 20 years ago and we've been shaping the travel industry ever since. Today, we're building a platform that connects all parts of the trip – from accommodation to transport, flights, tickets, tours and much more!

From our hubs in Manchester, London, Amsterdam our Trips Business helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the convenience of a flight, the ease of a taxi, the economy of public transport; we make it all possible.

Our team is passionate about helping people travel. They see challenges as opportunities. And they’re always ready for change. 

Rides helps customers discover the world with bookable taxis, trains, buses and more across the globe. With a focus on helping travelers arriving in unfamiliar destinations by air we help millios of customers get to and from their accommodation and an airport. We work with 1000s of suppliers with self-serve tooling and connectivity products. Alongside that we have our own commercial and customer service teams and develop products to help our colleagues do their best job. 

Role Description: 

We are looking for an enthusiastic and motivated data analyst to join our Product Analytics team within the Trips Business Unit. Trips exists to give our customers the best, seamless experience across their whole trip whether they’re booking a flight, renting a car, hailing a taxi or visiting an attraction.

We are seeking an expert data analyst focused specifically on the Rides, which sells both Taxis and Public Transport. We need someone who can find business opportunities for growth from our data. A key part of this role will be partnering with product teams to ensure data is being leveraged to identify possibilities of growth for our newer products: Ride Hail Taxis & Public Transport. 

Consulting with business partners in problem-definition, setting success metrics and shaping the way forward through data insights. You will gain a deep understanding of business problems, embrace a customer lens, and tackle problems with timely analytics and translate analytics vision and strategy into execution. You will provide reliable, and actionable insights to partners using effective communication methods tailored for your audience. 

In this role, you will be directly involved in enabling business improvements through your own insights/observations, you will own metrics and analytical/reporting improvements as well as being an influence on product and business goals. You will join an analytics team that supports analysis of all aspects of the rides business, you’ll help to uncover their booking behaviours on multiple products & platforms ensuring the decisions we make about our customers are data driven and relentlessly improve the experience they have.

You’ll be working with Product Managers, Engineers, Analysts, data scientists and more within the rides area, as well as other key areas of the business to help us understand, interpret and solve some of the most interesting challenges at Booking.com

The role requires you to provide timely decision support through performance monitoring, creating KPIs and structuring data, planning and tracking the performance of the connected trip. The focus will be on delivering customer insights in many forms, whilst taking a systematic approach to creating useful data sets to enable advanced analysis as well as measuring success of initiatives, products and business changes. 

Key Job Responsibilities and Duties: 

• Working with Rides Product Managers to generate and iterate hypotheses for cross-sell experiments which provide learnings and/or commercial benefit
• Building reporting suites to support our connected trip proposition
• Working with engineers to log new data points to enhance insight into product performance
• Automating processes to efficiently handle reporting requirements, and ensure timeliness of information
• Linking together disparate data sources to drive insight
• Support team on ad hoc analytical requests
• Support trading investigations by building alerts on key metrics
• Work closely with analytics leads across the other products we sell e.g. Cars, Flights, Attractions
• Perform exploratory analysis that interrogates, supports and challenges business assumptions

Role Qualifications and Requirements: 

Requirements of special knowledge/skills:

• Experience of multivariate testing 
• Able to weave a narrative when presenting data
• Strong experience of using insights from a range of data sources.
• Demonstrates strong ownership, stakeholder management and prioritisation skills.
• Strong analytical skills with commercial acumen, with the ability to identify opportunities & threats.
• Strong technical skills (Hadoop, R, SQL, Python, Excel)
• Power BI/Tableau
• Able to balance the need for accuracy and efficiency
• Able to distil & relay complex, technical information to a non-technical audience

Desirable skills/experience:

• Experience of working in / for an ecommerce organisation
• Experience in paid search or campaign management
• Cross-device analytical experience (Mobile / Desktop / Tablet / App)
• Strong knowledge of statistical methods and data / web analysis software
• Google Analytics
• Google Tag Manager
• Creating data workflows using Oozie or Argo
• Pyspark

Benefits & Perks: 

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer—all the messy, beautiful, and joyful bits—on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Health, life, and disability insurance*
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit 
• Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership
• On-site meals, coffee, and snacks, including healthy and vegan options, daily*

*Please note that while our philosophy is the same in every location, benefits may differ by office/country.  More details on the benefits and perks offered by the company can be found here. 

#ThinkInclusion: Wellbeing & Inclusion at Booking.com: 

Directly linked to our mission to make it easier for everyone to experience the world, Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

Our DBWV overview is here. 

Application Process: 

Learn more here about what to expect in our interview process: Your Journey