You will be responsible for… |
- Planning and aligning long-term and annual strategies/goals for the development and growth of the boltchoice business.
- Identifying and targeting market segments for new business development, focusing on key accounts and other opportunities to establish and expand boltchoice.
- Developing a pipeline of initiatives for the boltchoice business and actively seeking new opportunities, while optimizing existing initiatives to increase profitability and efficiency.
- Innovating by leveraging bolttech’s digital capabilities to enhance the customer journey and B2B experiences, maximizing the business potential for bolt Choice.
- Deepening and expanding key account relationships by identifying new opportunities and delivering products or channels that support the growth of boltchoice and meet market demands.
- Managing key accounts and building trust across all levels to ensure the successful implementation and growth of the boltchoice business model.
- Gaining a thorough understanding of key customer needs and ensuring their expectations are met, while aligning with the overall strategy of the boltchoice business.
- Continuously proposing tailored solutions to meet client goals, strengthening relationships and increasing engagement with boltchoice offerings.
- Ensuring timely delivery of propositions and services, maintaining high standards of service while expanding revenue through bolt Choice.
- Acting as the communication link between key accounts and internal teams, ensuring alignment on strategy and execution for the boltchoice business.
- Resolving customer issues and complaints to maintain satisfaction and ensure smooth operation of the boltchoice business.
- Managing sales and service teams to drive profitable growth and performance, supporting the expansion of bolt Choice model.
- Staying informed on market trends to introduce strategic actions that support the growth and sustainability of the boltchoice business in response to evolving market conditions.
For you to be successful… |
…we expect you to be able to demonstrate the following key competencies:
Customer focus
- Holds self and others accountable for achieving and exceeding challenging targets and delivering quality results
- Regularly spends time personally interacting with customers; encourages, enables and empowers team to do the same
Collaborative
- Fosters effective team communication and dialogue based on integrity, identifies opportunities to gain consensus for team options, decision and outcomes
- Establishes a wide network and active partnerships. Motivates teams across the organization to collaborate to deliver mutually-beneficial outcomes across a diverse range of stakeholder interests.
Communication
- Highly proficient communicator; focused on interacting and listening to and synthesizing others’ ideas. Explains complex issues clearly and succinctly
- Shares accurate, timely information with the right people in an appropriate format for the audience
Impactful
- Translates strategic priorities, objectives and targets into goals for team. Provides frameworks for measurement.
- Holds self and others accountable for achieving and exceeding challenging targets and delivering quality results
Adaptable
- Anticipates and is proactive in adapting own and team’s approach in response to changes in the strategic and/or operational direction of the organization
- Is quick to adapt approach and act flexibly in response to changes in the strategic and/or operational direction of the organization
You will require the following qualifications and skills |
- Bachelor's Degree in any discipline from reputable university or BSc/BA in business administration, sales, or relevant field
- Minimum 8+ years' experience as Account Manager or sales and providing solutions based on customer needs
- Proven experience in managing large / complex key accounts with multiple stakeholders
- Experienced in the field of marketing / customer relations at least 5 years
- Enjoy working in a fast-paced environment and be able to work effectively and cooperatively with internal stakeholders and other cross-border collaboration
- Excellent organizational skills with ability in problem-solving and negotiation
- Ability to use data to drive and influence decisions, leverage bolttech data science capabilities to improve sales performance or recommend changes in strategies
- Excellent communication, presentation, and interpersonal skills
- Advanced knowledge in MS Office applications, especially MS PowerPoint and Excel
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