Associate Director of Information Technology

Location: Coppell, TX

Department: Information Technology

Position Summary

The Associate Director of Information Technology is responsible for contributing to the strategic direction, overseeing day-to-day operations, and continuously improving the company’s technology infrastructure. This role leads a team and supports all users across multiple locations. Working across a hybrid Microsoft 365/Azure and on-premises landscape, this role ensures IT capabilities align with business goals, maintains secure and reliable systems, and serves as the key technology partner to the executive leadership team.

The position manages the IT budget and is accountable for vendor and contract management, cybersecurity and risk posture, ISO 27001 compliance, and execution of the organization’s long-term technology roadmap.

This position requires a full-time, five-day on-site presence at our Coppell, Texas office. Remote and hybrid work arrangements are not available.

Responsibilities and Essential Duties

Strategic Leadership & Planning

• Lead a multi-year IT strategy aligned with business objectives, serving as the primary technology advisor to the Chief of Staff and senior leadership
• Manage the full IT budget including capital expenditures, operating costs, vendor contracts, and licensing
• Evaluate and recommend emerging technologies that drive operational efficiency and scalability

Infrastructure & Operations

• Lead day-to-day management of IT infrastructure, including on-premise servers, networking, Microsoft 365/Azure services, and end-user computing
• Lead enterprise backup, disaster recovery, and business continuity programs
• Manage relationships third-party vendors, MSPs, and technology partner relationships

Team Leadership

• Lead, mentor, and develop the IT team across helpdesk, infrastructure, and systems functions
• Set team performance goals, provide feedback, and foster a service-oriented, accountable team culture

Cybersecurity & Compliance

• Lead and execute the cybersecurity strategy encompassing risk assessments, vulnerability management, incident response, and security awareness
• Maintain ISO 27001 compliance including audit preparation, policy management, and SIEM-based threat monitoring

Applications & Systems Management

• Manage administration and improvement of the ERP platform and ITSM/ticketing system in partnership with key business stakeholders
• Implement IT service management processes, SLAs, and escalation procedures

Technical Skills Required

• Microsoft Ecosystem: Advanced proficiency with Microsoft 365 administration, Azure cloud services (IaaS/PaaS), Active Directory/Entra ID, Intune, and Exchange Online
• On-Premise Infrastructure: Hands-on experience with Windows Server, VMware or Hyper-V virtualization, LAN/WAN networking, firewalls, and switching/routing (Cisco, Fortinet, or equivalent)
• ERP Platforms: Working knowledge of enterprise ERP systems (SAP, Oracle, Sage, or equivalent) in a manufacturing environment
• ITSM Tools: Experience administering and optimizing ITSM/ticketing platforms such as NinjaOne, ServiceNow, ConnectWise, or equivalent
• Cybersecurity: Proficiency with SIEM platforms (e.g., Microsoft Sentinel, Splunk, or equivalent), endpoint detection and response (EDR), and vulnerability management tools
• Backup & Disaster Recovery: Experience designing and managing enterprise backup and DR solutions (e.g., Veeam, Azure Site Recovery, or equivalent)
• ISO 27001: Demonstrated experience implementing or maintaining an ISO 27001 Information Security Management System (ISMS)
• IT Budgeting: Proven ability to develop, manage, and report on IT operating and capital budgets

Experience Required

• Bachelor's degree in Information Technology, Computer Science, or a related field required; Master's degree preferred
• Minimum of 6–10 years of progressive IT experience, with at least 2–3 years in a leadership or management role
• Prior experience supporting a manufacturing or industrial operations environment preferred
• Demonstrated success leading and developing a team of IT professionals • Proven track record managing IT budgets and vendor contracts • Experience with ISO 27001 certification or audit processes required • Relevant certifications preferred: CISSP, CISM, Microsoft Certified (Azure Administrator / M365 Enterprise Administrator), ITIL, or PMP

Physical Requirements

• Must be able to sit, balance, climb, stand, bend, squat, kneel, turn, crouch, stoop, and perform other physical activities as needed.
• Ability to lift up to 25 pounds, including moving and setting up IT equipment.
• Occasional exposure to varying temperatures, loud environments, and operational equipment such as printers and computers.
• Frequent use of a computer screen and repetitive hand motions, including keyboarding and mouse use.
• Frequent exposure to varying temperatures, loud noises, heavy machinery, fumes, or airborne particles, moving mechanical parts, electrical, chemicals, and vibrations.
• Ability to perform physical tasks involving heavy machinery, electrical systems, and chemical supplies (under safe working conditions).
• Must be able to work irregular or extended hours, including weekends and nights, when necessary to meet deadlines or provide support.

About the Company

About Company

At the heart of what we are, we are a small company that specializes in manufacturing personal care products. While we are much bigger now than what we were 20 years ago or even 5 years ago, our company was built on a belief that being small meant that we had to be faster than our competition, smarter, braver and of course, nicer. We knew that in order to make it, we had to produce products that our customers needed, in time, priced right, and with the highest quality. We knew innovation meant pushing the envelope on design and thinking. Most importantly, we knew that developing relationships meant building a reputation for coming through on promises and standing behind our product. That is who we are today and how we operate every day.