Senior/Lead Product Manager - Fiat experience

Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

The Payments team at Blockchain.com is dedicated to delivering seamless and intuitive funding experiences for our users. Whether facilitating fiat deposits and withdrawals or enabling smooth crypto on-ramps and off-ramps for DeFi access, our goal is to eliminate friction and make getting started effortless. We strive to build world-class payment solutions that empower our clients to interact with crypto and traditional finance with ease. The team also looks at protecting us against fraud. 

We are looking for an experienced and technical and process-minded Senior/Lead Product Manager - Fiat experience to lead our Global payment rail expansion and anti-fraud practice. You will especially make sure that our users’ deposit and withdrawal experience Globally is top-tier both with fiat and crypto.

WHAT YOU WILL DO

• Optimize and expand our local fiat support capabilities, enabling our Global customers to deposit, and pay with their local currency. 
• Optimize the payments UX to enhance conversion
• Own relationships with banks and payment gateways Globally
• Work with the brokerage team to enable trading in these local currencies. 
• Build an industry-leading risk and anti-fraud function by collaborating with industry experts to identify benchmarks and develop strategies to exceed them.
• Create and execute a product roadmap, monitoring trends to identify risks, opportunities and new products/improvements.
• Implement and maintain systems that detect and prevent fraudulent activities, utilizing advanced analytics, machine learning models, and real-time monitoring systems
• Consistently assess and analyze the impact of existing and new features on key KPIs and user engagement. 
• Collaborate with engineering, data science, operations, compliance and other teams to design and implement fraud detection and prevention tools.
• Work with external vendors on opportunities and solutions to protect against fraud
• Conduct root cause analysis of fraud incidents and develop corrective action plans.
• Partner with the Risk Operations team to design new automation/tooling that enhances their effectiveness.
• Manage timelines and follow multiple product roadmaps to organize timely feature releases and minimize release delays.

WHAT YOU WILL NEED

• You are driven, curious and proactive, with a strong business acumen
• 5-8 years of experience in Product Management roles of which at least 3 years in payments and fraud
• Payment rail knowledge (cards, ACH, Apple Pay, SEPA, Faster Payments, etc.) and/or experience with risk and fraud teams applying data science to solve fraud problems.
• Demonstrable experience supporting new rails or currency for a Global Consumer Fintech
• Experience working in payments, fraud prevention, risk management, or a related field within consumer financial services with a big plus for crypto
• Strong analytical and problem-solving skills, with the ability to interpret complex data and trends.
• Experience working on cross functional teams and managing timelines.
• Excellent verbal and written communication skills to write thorough feature requirement documents and work with stakeholders and upper management.
• Detail and design oriented and always thinking of the end-user experience.
• A proven track record of shipping products in a technical environment and working with developers on a day-to-day basis.

COMPENSATION & PERKS

• Full-time salary based on experience and meaningful equity in an industry-leading company
• Hybrid model: working from home & on-site in our central London office
• Unlimited vacation policy; work hard and take time when you need it
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
• Apple equipment
• Flexible work culture

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business need at the time.

You may contact our Data Protection Officer by email at dpo@blockchain.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.

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