Program Manager - Vendor Management

Location: Bengaluru, India

Department: Central Operations

Experience: 1+

• Lead Conversion: Connect with potential vendor leads identified by ground field teams, convert them into platform partners, and manage their end-to-end onboarding.
• Pipeline Sourcing: Proactively search for and engage new local 3PL vendors, courier groups, and service providers to build supply capacity.
• Contracting: Negotiate commercial terms, payment structures, and baseline service level agreements (SLAs) with Legal and Finance alignment.

• Demand-Supply Alignment: Actively manage existing vendors to align day-to-day courier/driver supply with platform demand, preventing supply shortages.
• Payout Operations: Oversee vendor billing, handle payout queries, reconcile disputes, and ensure timely invoicing with internal Finance teams.
• Capacity Planning: Work closely with City Operations to map out coverage needs across key target zones.

• KPI Tracking: Monitor key metrics including Turnaround Time (TAT), fulfillment rates, quality compliance, and error rates.
• Escalation Point: Serve as the main point of contact to resolve field issues, payout errors, or delivery failures promptly.
• Governance Reviews: Conduct regular feedback sessions with vendors to track performance and implement corrective action plans for operational gaps.

• Work alongside Operations, Finance, and Tech/Product teams to streamline logistics workflows.
• Maintain clear tracking sheets, partner status reports, and operational dashboards.
• Stay agile to handle evolving operational challenges and stretch tasks needed to achieve overall growth targets.

• Experience: 1+ years of experience in vendor management, 3PL logistics, on-demand platforms, quick-commerce, or channel management in India.
• Execution & Conversion: Strong communication and negotiation skills to convert leads and manage vendor expectations.
• Data Skills: Proficient in Excel/Google Sheets for tracking performance data and financial payouts (experience using AI tools for analytics is a plus).
• Adaptability: High ownership mindset, proactive problem-solver, and comfortable taking on diverse operational tasks to drive business results.