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Blackspoke IT

Cloud Operations and Customer Support Engineer | TS/SCI

Springfield, VA US
AWS
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Description

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats. Be part of an exciting opportunity to contribute to one of the nation's most critical intelligence organizations. Your work directly impacts national security and global issues, you will have the chance to contribute to missions that are of paramount importance to the United States and its allies, know that that the environments and programs you support are making a difference on a global scale. Our customers operate at the forefront of technology, dealing with some of the most advanced defense, geospatial, and intelligence systems in the world. 

What you will be working on (Job Description):

In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.

Specific Duties and Responsibilities:

  • Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
  • Respond to and resolve customer issues, providing top-tier technical support and customer service.
  • Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
  • Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
  • Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
  • Develop and maintain comprehensive documentation for application support procedures.

What you will bring to us (Required Skills):

  • Education and Experience:
    • Bachelor’s Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
    • 5+ years of experience in IT, with a strong focus on cloud operations and customer support.
  • Technical and Analytical Skills:
    • Proficiency with AWS cloud services and infrastructure management.
    • Exceptional troubleshooting and problem-solving skills.
    • Experience in providing customer-focused technical support.
    • Knowledge of Linux distributions (e.g., RedHat, CentOS).
    • Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).
    • Excellent communication and collaboration abilities.

What you will get:

  • Competitive compensation package.
  • Comprehensive benefits, including medical, dental, and vision insurance.
  • Opportunities for professional development and career growth.
  • A collaborative and innovative work environment.

Location: St. Louis, MO or Springfield, VA
US Citizenship Required with Active Security Clearance.

Equal Opportunity Employer/Veterans/Disabled. Individuals with disabilities, including disabled veterans or veterans with service-connected disabilities, are encouraged to apply. If you need assistance applying outside of the online application, please contact recruiting@blackspoke.com for more information.
 
This Organization Participates in E-Verify
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 
 
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. 
 
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS. 
 
Department of Homeland Security:  888-897-7781and E-Verify.gov
Blackspoke IT
Blackspoke IT
Consulting Information Technology

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