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Blackspoke IT

Cloud Operations and Customer Support Engineer, Team Lead | TS/SCI

St. Louis, MO US
AWS
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Description

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats. Be part of an exciting opportunity to contribute to one of the nation's most critical intelligence organizations. Your work directly impacts national security and global issues, you will have the chance to contribute to missions that are of paramount importance to the United States and its allies, know that that the environments and programs you support are making a difference on a global scale. Our customers operate at the forefront of technology, dealing with some of the most advanced defense, geospatial, and intelligence systems in the world. 

What you will be working on (Job Description):

Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Team Lead at Blackspoke. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority, and we’ll make your career growth ours.

Your work depends on a Cloud Operations and Customer Support Team Lead joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.

Specific Duties and Responsibilities:

  • Serve as the primary contact for the Cloud Operations and Customer Support Team, ensuring high availability and performance of CORE web services.
  • Provide strategic leadership to enhance team performance and service delivery.
  • Optimize operational processes and methodologies for efficiency.
  • Deliver outstanding technical support and customer service, responding to and resolving issues promptly.
  • Collaborate with engineering teams to support the user consumption of applications in a complex enterprise cloud environment.
  • Monitor applications to identify and address performance or availability issues.
  • Continuously assess application infrastructure for scalability and performance improvements.
  • Develop and maintain detailed documentation for application support procedures.

What you will bring to us (Required Skills):

  • Education and Experience:
    • Bachelor’s Degree in IT, related technical discipline, or equivalent combination of education and experience.
    • 5+ years of experience in IT, with a strong focus on cloud operations and customer support.
  • Technical and Leadership Skills:
    • Proven leadership skills with the ability to collaborate effectively across teams and disciplines.
    • Proficiency in AWS cloud services and infrastructure management.
    • Strong troubleshooting and problem-solving abilities.
    • Experience delivering customer-focused technical support.
    • Solid understanding of Linux distributions (e.g., RedHat, CentOS).
    • Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
    • Excellent communication and teamwork skills.
  • Certifications and Security Clearance:
    • Compliance with DoD 8140 IAT Level II or higher.
    • Must be eligible for a Top Secret/SCI clearance.

What you will get:

  • Competitive compensation package.
  • Comprehensive benefits, including medical, dental, and vision insurance.
  • Opportunities for professional development and career growth.
  • A collaborative and innovative work environment.

Location: Springfield, VA or St. Louis, MO
US Citizenship Required with Active Security Clearance.

 

Equal Opportunity Employer/Veterans/Disabled. Individuals with disabilities, including disabled veterans or veterans with service-connected disabilities, are encouraged to apply. If you need assistance applying outside of the online application, please contact recruiting@blackspoke.com for more information.
 
This Organization Participates in E-Verify
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 
 
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. 
 
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS. 
 
Department of Homeland Security:  888-897-7781and E-Verify.gov
Blackspoke IT
Blackspoke IT
Consulting Information Technology

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