Responsibilities
- Manage all aspects of digital services client engagements, including client relationship management, solution delivery, quality management, profit and loss, and contract execution.
- Ability to define project scope and objectives and feel comfortable speaking about the technical approach with the Product Owner(s) and other stakeholders.
- Manages the delivery team's performance.
- Ensure goals and objectives of the Product Owner(s) are achieved.
- Build a trusting and safe work environment by facilitating production of work through open collaboration and transparency with an emphasis on problem-solving.
- Coach and mentor a team—identify strengths and work to improve weaknesses to help each member grow; guide team on how to effectively self-organize; lead the team through example.
- Practice effective task management to prioritize work and meet short-turnaround deadlines while ensuring processes are followed and Bixal quality standards are met.
- Define and implement processes to add structure, gain efficiencies, manage risk, and ensure all outputs achieve the upmost quality.
- Anticipate problems, issues and risks; identify solutions and implement mitigation strategies with an enthusiastic and positive attitude.
- Track project budget and provide project reporting to clients and Bixal leadership as required, which may include project achievements, risks and issues, and budget spend.
- Identify business development opportunities and support Bixal’s capture efforts to expand our presence within programs or sectors.
- Manages team's delivery to the contract.
- Ensures ceremonies are held.
- Perform other duties or special projects as assigned.
Qualifications
- Bachelor's degree in Business or a related discipline.
- Ability to undergo a background investigation by the U.S. Government and meet eligibility requirements for suitability.
- 7+ years of related work experience in relevant positions of increasing scope and responsibility, and several years leading high performing teams and directly supervising people.
- Demonstrated experience successful managing enterprise level Drupal projects with a deep understanding of Drupal.
- Familiarity with Web CMS related site development tools such as JIRA, Git, as well as virtual environments, configuration management, continuous integration, etc.
- Exceptional management and leadership skills.
- Demonstrated history of interfacing with cross-functional teams and senior management, as well as external clients and other stakeholders.
- Demonstrated history of navigating issues and risks through solution identification and problem solving.
- Strong oral and written communications skills.
- Experience in human-centered design and Agile methodologies.
- Acute attention to detail and excellent organization skills.
- Strong experience and comfortability with Microsoft Office suite, including MS Project.
Nice to haves
- Project Management Professional (PMP) or Project Management Institute Agile Certified Practitioner (PMI-ACP).
- Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO) certification is required.
- Master’s Degree in a related field.
- Experience managing federal contracts.
- Experience using Sharepoint and virtual collaboration tools such as Miro and JIRA.
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