Senior Software Engineer (Full-stack with AI/ML)
Location: Gurugram, India
Department: R&D
Why Birdeye?
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
About the Role
We are looking for a Full Stack Engineer with 4-6 years of experience who can build scalable backend systems, intuitive frontend experiences, and leverage AI/ML capabilities to deliver intelligent, high-impact products. You will work closely with product, design, and data teams to build features used at scale by thousands of businesses.
What You’ll Do
- Design, build, and scale backend services and APIs for high-traffic applications
- Develop responsive, user-friendly frontend interfaces with a strong focus on performance and UX
- Integrate and apply AI/ML models (LLMs, search, recommendations, automation, analytics) into product workflows
- Own features end-to-end—from design and development to deployment and monitoring
- Collaborate with Product, Data, and Platform teams to solve real customer problems
- Write clean, maintainable code and actively contribute to code reviews and technical design discussions
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