Associate Director, Clinical Implementation and Product Development

The role of the Associate Director of Clinical Implementation and Product Development (ADCIPD) is pivotal in helping new customers successfully implement their virtual care programs. This individual will design and help implement patient acquisition protocols and care pathways, ensuring optimal performance of our virtual care at home solutions. Additionally, this role will serve as a subject matter expert for the Care product development team, ensuring that clinical and operational insights are incorporated into the development of product features.

Key Responsibilities:

1. Customer Implementation and Expansion Support:

• Partner with the project management team to help lead the implementation process for new customers, ensuring effective deployment of virtual care programs.
• Create and refine care pathways to ensure high-quality, efficient virtual care delivery.
• Help provide training and support to virtual care teams on the use of the care pathways and the platform.
• Advise existing customers on best practices on patient acquisition protocols, virtual care operations, care pathway development.

2. Product Development and Innovation:

• Serve as the clinical and operational subject matter expert for the product development team.
• Collaborate with product managers, designers, and developers to ensure clinical requirements and operational efficiencies are integrated into product features.
• Review and provide feedback on product specifications, user stories, and wireframes from a clinical perspective.
• Stay up-to-date with industry trends and best practices in virtual care and clinical operations.
• Identify opportunities for new features and functionalities that enhance clinical outcomes and user experience.
• Participate in user testing and validation of new product features, ensuring they meet clinical and operational standards.
• Help monitor the performance and effectiveness of implemented solutions, recommending improvements as needed.

3. Collaboration and Communication:

• Act as a liaison between customers and the product development team, facilitating clear communication and understanding.
• Build strong relationships with key stakeholders including product and development teams, customer success, and commercial teams.

Qualifications:

• Bachelor’s degree in a healthcare-related field; or advanced degree (e.g., MSN, NP)
• Minimum of 5-7 years of experience in clinical operations, healthcare technology implementation, or product development in a healthcare setting.
• Proven experience in designing and implementing clinical protocols and care pathways.
• Strong knowledge of virtual care models, telemedicine, and healthcare technology trends.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Proficiency in using healthcare IT systems and tools.
• Familiarity with regulatory requirements and compliance standards in healthcare.

Base compensation range for this role is $130,000 to $170,000 depending upon experience.