Field Service Technician (NJ/NY/PA)
Location: US - New Jersey - Remote, US - New York - Remote, Philadelphia, PA
Remote Type: Fully remote
Time Type: Full time
Job Description
By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Pay Range:
$66,500.00 - $109,250.00Position Summary:
Entry level field technician to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across North America. This position is located in the greater New Jersey, New York, and Pennsylvania territory and will support customers in these regions and occasionally across North America. Up to 50% travel could be required for position.
Salary Range: $70,000 - $80,000 (Salary to be determined by the applicant’s experience, education, skills, and abilities, as alignment with market data and internal equity).
Key Responsibilities:
- Customer and Instrument Support – Perform installations, qualifications and preventive maintenance on complex electro-mechanical scientific instruments in a laboratory environment. Maintain effective communication with customers to ensure efficient service. Ability to prepare samples for instrument testing and basic laboratory skills are essential. Completion of service protocols that meet cGMP documentation requirements. Field based role with regional and possible national travel.
- Schedule, Administration and Inventory Management - Works with direct supervision to manage and schedule customer appointments. Timely submission of service reports to clients, accurate data entry into CRM software, monthly expenses and mileage logs. Management of personal inventory for field support and cost management.
- Support of Sales, Field Applications and Technical Support Teams - Work collaboratively to support teams with pre and post sales inquiries and tasks.
Education and Experience:
- Associate degree in an engineering or science field and 1 year of field service experience in a life science, biotech or medical industry OR completion of military electrical technical training and 1 year of field service experience in a life science, biotech or medical industry OR minimum of 3 years of field service experience in a life science, biotech or medical industry.
- Strong computer skills including Windows, Microsoft Office and Outlook. Salesforce experience is a plus.
- Laboratory experience is preferred.
Knowledge, Skills and Abilities:
- Brand ambassador with professional demeanor and strong customer service skills
- Excellent written and verbal communication skills
- Excellent attention to detail, time management and interpersonal skills
- Basic laboratory skills, including experience in BSL2 and BSL3 labs
- Valid driver’s license and good driving record is required
- The ability to lift and carry tools, parts and instruments weighing up to 50 lbs.
Why Join Bio-Techne:
We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Bio-Techne is an E-Verify Employer in the United States.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.
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