Product Specialist- Wallet Operations

Team: Operations

Location: Asia, Taiwan, Taipei, Hong Kong

Commitment: Full-time: Remote

Workplace Type: remote

Responsibilities

• Wallet Management:
• Oversee daily operations of exchange wallets, including deposits, withdrawals.
•  Monitor blockchain transactions to ensure timely processing and resolve delays or failures
•  Maintain operational uptime of exchange wallets
•  Coordinate and complete network upgrades, token events and testing with no issues
 
• Risk Mitigation & Compliance:
• Collaborate with the security team to respond to incidents and implement safeguards
• Monitor Internal Alerts and enhance monitoring system to detect security or high risk events and follow up with reactive and preventive measures
 
• Process Optimization:
• Automate repetitive tasks to improve operational efficiency
• Analyze transaction data to identify trends and recommend system improvements
• Analyze competitor product and industry trends to identify potential product/process enhancements
 
• Cross-Functional Collaboration:
• Work with Customer Support to resolve wallet-related user inquiries
• Partner with Stakeholders across various departments to solve customer pain-points and enhance our product 

Requirements

• 2+ years in crypto wallet operations, blockchain infrastructure, or a related role
• Proficiency with blockchain explorers (e.g., Etherscan)
• Understanding of UTXO, EVM, and multi-signature wallets
• Excellent problem-solving and communication skills
• Ability to thrive in a fast-paced, 24/7 crypto environment