Description
E-commerce is booming, but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re changing that. We help brands turn fulfillment into a competitive advantage - scaling faster while delivering a five-star customer experience.
Since 2018, we’ve built a tech-driven logistics platform that powers 500+ brands, from fast-growing DTC players to enterprise names like MUJI, Aigle, or Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS Atlas, and 7 warehouses across Europe, we’re solving logistics challenges that haven’t been addressed before - making fulfillment faster, smarter, and greener.
Backed by $18M in funding, we’re growing fast: from 10 million orders in 2024 to major enterprise expansion, we’re scaling to meet the growing demand for tech-driven logistics.
About the role 🚀
Location: Paris 9th, France
At Bigblue, Account Managers play a crucial role in retaining and growing relationships with the most promising European D2C brands. Their goal is to help merchants succeed by optimizing their logistics operations, increasing performance, and unlocking new growth opportunities. Each category at Bigblue is structured around a specific industry, allowing Account Managers to specialize in category-specific challenges and trends. This ensures merchants receive expert guidance tailored to their needs.
We are seeking an experienced and motivated Account Manager - Team Lead to join our tech-logistics company. As the Category Lead for Food, Sport & Entertainment, you will play a key role in driving the success of this category by overseeing top merchants, managing performance KPIs, and leading a team of 2 to 4 Account Managers who require hands-on coaching and support.
In this role, you will be the primary point of contact for key decision-makers across all merchants in the Food, Sport & Entertainment Category, managing large and complex accounts while driving strategic growth. You will oversee category-wide success, identifying pain points, implementing process improvements, and executing upsell initiatives to enhance retention and revenue. Additionally, you will lead escalations to ensure smooth operations and long-term merchant satisfaction. A strong understanding of e-commerce and logistics is essential to excel in this position.
Missions
Team management and coaching
• Lead, mentor, and closely coach a team of 2 to 4 Account Managers, ensuring their growth and success.
• Act as a leading expert on our product and the face of Bigblue for our customers.
• Provide regular, hands-on coaching, training, and performance feedback to drive excellence.
• Ensure customer success processes and standards are consistently applied within the category.
• Foster a collaborative, high-performance team environment that encourages continuous improvement.
Champion customer excellence
• Act as the Account Manager for decision-makers of the top merchants within the Food, Sport & Entertainment category, ensuring their success and growth.
• Serve as the primary point of contact for decision-makers across all merchants in the category, handling key commercial topics and escalations.
• Analyze merchant feedback and market trends, using insights to improve Bigblue’s services and overall merchant experience.
• Identify category-wide pain points and collaborate within AM squads to implement process improvements that drive efficiencies for a large set of merchants.
• Join key customer meetings and Business Reviews to strengthen relationships and align on growth strategies.
Proactive issue resolution & retention
• Act as the primary escalation point for complex client issues, ensuring swift and effective resolution.
• Develop proactive solutions in collaboration with internal teams to minimize churn risks and improve customer satisfaction.
• Establish and refine escalation protocols to enhance retention and long-term success within the category.
Commercial leadership and upsell strategies
• Develop and implement strategies to increase customer value through upselling additional services and solutions.
• Work closely with merchants to identify key growth metrics and help them scale successfully.
• Make strategic trade-offs between short-term customer needs and long-term company investments.
• Partner with sales and product teams to drive revenue growth and expand Bigblue’s impact within your category.
Contribute to the evolution of our merchant success processes
• Leverage data analytics to monitor key performance indicators (KPIs) and identify areas for improvement.
Requirements 🙌
- Strong leadership and team management skills, with the ability to coach and develop team members.
- Proven experience in a customer success or sales roles within a tech or logistics environment
- Exceptional account management, client relationship, and problem-solving abilities.
- Strong organizational skills with a data-driven and analytical mindset.
- Customer-centric approach and ability to navigate complex challenges.
- Fluent in French 🇫🇷 and English 🇬🇧.
Bonus points for 🥇
- Fluency in Spanish
- Appetite for product- or tech-related topics
- Experience in a scale-up
- Commercial acumen with a track record of developing and executing upsell strategies.
Perks 🎰
- Monthly 43.20€ mobility package
- 10€ meal voucher per worked day (55% paid by Bigblue)
- 100% mutual insurance (Benefiz)
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
We want to hear from you! Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So regardless of who you are and how many “boxes” you tick on the job description if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.
Process
1. Informal discovery call (Google Meet)
2. Deep dive interview (Google Meet)
3. Case-study
4. On-site interviews (in our Paris offices, half-day)
5. References
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