Software Engineer - Dynamics 365 CRM

Location: Hyderabad, India; Indore, India; Pune, India

Department: IT-Software

Experience: 2 - 5 Years

• CRM Customization & Plugin Development: Develop and maintain custom Dynamics 365 CRM plugins (C#/.NET) and JavaScript web resources to enhance CRM functionality, enforce business rules, and automate workflows. Current team work includes plugin logic for signature enforcement, field locking workflows, and custom entity processing. Write and maintain client-side JavaScript for form customizations and UI behaviors across model-driven apps.
• Power Automate & Process Automation: Build and optimize Power Automate cloud flows to streamline business processes such as approvals, notifications, data integrations (e.g., CRM-to-NAV invoicing), and API-driven workflows. The current environment includes Power Automate flows for CRM opportunity creation via API endpoints.
• Power Apps Development: Design and build Power Apps (code apps, canvas, and model-driven) that extend CRM capabilities or function as standalone mobile applications. The team delivered a Field Service mobile app rollout for ASP technicians with offline capabilities, enabling users to manage bookings and complete work orders without an active internet connection. New app development will follow similar patterns of integrating with Dynamics 365 data and field service workflows.
• Collaboration & Agile Practices: Collaborate with cross-functional teams to gather requirements and design solutions. Communicate effectively with stakeholders to understand their needs and deliver tailored business application solutions. Work within Azure DevOps for backlog management, sprint planning, and code reviews using the existing solution tracking framework. The IT Portfolio has resolved 1,300+ work items (Features, Stories, PBIs, Tasks, Bugs) with a 95% completion rate on high-priority backlogs and achieved 100% Managed Solution adoption.
• Testing, Documentation & Support: Perform unit and integration testing of custom code and Power Platform solutions. Assist with managed solution packaging and deployment across environments (DEV, UAT, Staging, Production). Document technical designs, changes, and user guides. Troubleshoot CRM/Power Platform issues and coordinate with team members to resolve problems quickly.

• Education: Bachelor's degree in Computer Science, Information Systems, or a related field.
• Experience: Approximately 2–5 years of hands-on experience in Dynamics 365 CRM development and the Power Platform, including building CRM plugins, custom workflows, JavaScript web resources, and Power Automate flows.
• Coding & Scripting: Strong skills in C# (plugin development) and JavaScript/TypeScript for front-end customization of model-driven apps and form scripts. Familiarity with RESTful APIs and integration techniques for Dynamics 365 (e.g., Dataverse Web API, SOAP endpoints).
• Power Platform Skills: Proficiency in creating Power Apps (Canvas and Model-Driven) and experience with Power Automate for process automation. Understanding of the Dataverse entity model, security roles, form customization, and business rules.
• Communication & Collaboration: Excellent analytical and troubleshooting abilities. Strong English communication skills are essential — able to work effectively with a remote U.S. team, participate in sprint ceremonies, gather requirements, and clearly document solutions.

• Azure & Cloud Services: Exposure to Microsoft Azure services (such as Azure Functions, Azure Data Factory, Logic Apps, or Azure AI services) for extending Dynamics 365 capabilities. The 2026 roadmap includes Copilot AI agents for CRM – Sales/Service/Installs and expanded service enhancements using AI; candidates with experience in AI agent development or integration are strongly preferred.
• DevOps & CI/CD: Experience with source control (Git) and CI/CD pipelines (Azure DevOps) for automating build and deployment of Dynamics 365/Power Platform solutions. Knowledge of solution packaging, managed solutions, and environment management.
• AI & Emerging Technology: Familiarity with Microsoft Copilot, AI Builder, or AI-powered tools in the CRM/Power Platform context. The team is actively exploring AI-powered test case generation, AI-assisted code reviews, smart impact analysis for CRM customizations, and AI-augmented user story writing. A bidirectional case sync between CRM and Jira is also underway, so experience with multi-platform integrations is valued.