What you'll do:
- Assist in diagnosing and resolving software-related problems reported by end-users.
- Work collaboratively with team members to troubleshoot issues and provide effective solutions.
- Communicate with users in a professional and customer-friendly manner.
- Gather and maintain accurate and comprehensive documentation of software issues and their step-by-step resolutions.
- Contribute to the development and updating of a knowledge base for internal reference.
- Collaborate with other members of the software support team to share knowledge and insights.
- Participate in team meetings and contribute to discussions on process improvement.
- Actively engage in training sessions to enhance technical skills and product knowledge.
- Stay informed about the latest software versions, updates, and industry best practices.
- Prioritize and manage support tickets efficiently to meet established service level agreements.
- Work on multiple tasks concurrently while ensuring the quality and accuracy of solutions.
- Seek feedback from supervisors, mentors, and peers to improve performance.
- Demonstrate a proactive approach to incorporating feedback for continuous improvement.
- Adhere to company policies, guidelines, and ethical standards.
- Maintain confidentiality and security of sensitive information related to software support.
What you'll need:
- Must live in the Kansas City metro area
- Currently pursuing a degree in Computer Science, IT, or a related degree (Juniors or Seniors preferred)
- Familiarity with programming languages, development tools, or software development concepts is a plus.
- Entry-level certifications related to software support or development can be advantageous.
- Showcase any relevant projects or coursework that demonstrate problem-solving skills in a software context.
- Previous experience in customer service roles, especially those related to software support, is beneficial.
- Basic understanding of version control systems (e.g., Git) can be an asset.
- Team player with good communication
- Positive attitude

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