Senior Software Engineer

BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero-touch workflows, thousands of forward-thinking organizations like Oscar Health, and Cloud Factory now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

With 10+ years of experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s leading SaaSOps event, and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations. 

This role is based out of our exciting Mexico City Office. Mexico City is our first office outside of the US. With a large presence in New York City, Atlanta, GA, as well as innovation hubs & remote talent across the U.S. BetterCloud is backed, among others, by some of the best technology investors Vista Equity Partners, Warburg Pincus, Bain Capital, and Accel.

As a BetterCloud Senior Software Engineer, you will work within our Insights Development team, a full-stack engineering team dedicated to creating unique experiences and touchpoints that enable customers to interact with the BetterCloud product and gain valuable insights into their workforce and SaaS application suite. Our microservices technology stack is primarily Java (Spring Boot) backed by Google Cloud, ReactJS, and a mix of relational and NoSQL solutions – including MySQL, ElasticSearch, and BigTable. We handle eye-popping amounts of data and requests using stream processing technologies such as Kafka and Google Pub/Sub.

About You:

• Experience:
• Minimum of 5 years of experience with Java and Spring Boot.
• Proven experience designing and maintaining RESTful APIs.
• Demonstrated experience in enhancing or creating software engineering and support processes.
• Technical Skills:
• Familiarity with Google Cloud Platform and other cloud services.
• Understanding of microservices architecture and related technologies such as Docker and Kafka.
• Experience in scalable environments, with a focus on Kubernetes.
• Soft Skills:
• Passion for learning and working with cutting-edge technologies.
• Ability to thrive in a fast-paced, highly collaborative environment.
• Working through ambiguity with a customer-first mindset.
• Turning ideas into refined and shovel ready work.
• Language Proficiency:
• Proficiency in English, with a TOEFL or equivalent.
• Location and Travel:
• Willingness to work from our Mexico City office at least 3 days per week.
• Ability to travel to our offices in the United States as needed.

Bonus if you…

• Have experience working with big data and data analytics.
• Have experience or passion working with NLMs and AI-based innovation.
• Have experience modernizing architectures in alignment with key deliverables.

What You’ll Do

• Mentorship and Advocacy:
• As a Senior Software Engineer based in Mexico City, you will be a key mentor and advocate for our technical group and architecture, guiding and supporting your colleagues to achieve excellence.
• Integration and Innovation:
• Leverage third-party REST APIs to address unique customer use cases, providing innovative solutions that enhance our product offerings.
• Design and implement services and systems using established design patterns to facilitate iterative, autonomous development and future scalability.
• Collaboration and Core Principles:
• Work closely with IT professionals from leading tech companies around the world while maintaining BetterCloud's core principle of always striving to delight our customers.
• Mentorship:
• Provide mentorship to junior and entry-level engineers, fostering their growth and development within the team.
• Standards and Best Practices:
• Help define and refine the coding and API standards set by BetterCloud, ensuring team members understand and adhere to these standards.
• Forward-Thinking Design:
• Anticipate future use cases and make design decisions that minimize the cost of future changes. Regularly discuss and implement improvements with the team to ensure our systems are robust and scalable.

Goals

By the end of week 1, you will:

• Meet with your onboarding buddy
• Set up meet-and-greets with stakeholders and your peers in other squads
• Learn how the engineering organization is structured
• Become familiar with how we plan, build and deploy work at BetterCloud
• Ensure you have access to all our software development tools

By the end of 30 days, you will:

• Become familiar with the code base for the product(s) you support
• Ensure your local build environment is set up and functional
• Identify technical mentoring opportunities for your team and a plan to provide that mentorship
• Become familiar with the roadmap and priorities for your team
• Begin implementation of your team’s top priorities, working closely with the staff engineer and other team members

What We Offer

• Hybrid work model with up to 2 days per week working from home*
• Generous PTO policy plus paid mental health days
• Seguro de Gastos Médicos Mayores, Seguro de Asistencia Médica, Vision Insurance, Dental Insurance, Life Insurance and dedicated mental health resources
• Financial wellness support and one-time WFH stipend
• Plus more… Think events, killer swag, and a strong BetterCloud Community!

At Bettercloud, we believe that our employees' gender identity and expression, race, ethnicity, religion, origin, sexual orientation, physical or mental disability, age and other characteristics enrich our corporate culture and our workplace. That’s why we have a mission to foster a culture at BetterCloud that empowers, celebrates, and values our differences allowing us to bring our true self to work. DEI&B is core to who we are and what we do. From an employee-led Diversity Council empowering our differences, to multiple Employee Resource Groups (ERGs) creating a strong sense of belonging, to frequent outside speakers focusing on DEI&B topics, our commitment to DEI&B is non negotiable. Bettercloud is an equal opportunity employer and will continue to empower, celebrate and value our differences in order to grow community, safety and trust in our work environment. Join us and be part of an organization that celebrates and respects diversity. If you are interested in knowing more about our DEIB efforts, please visit our website:  https://www.bettercloud.com/diversity/

*This role is not eligible for remote employees. Employees must be based in the Mexico City area. 

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