Engineering Manager Platform

BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational and spend efficiency, and centralize data protection. With no-code automation enabling zero touch workflows, thousands of forward-thinking organizations like Global Payments, DraftKings, and CloudFactory now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

With 10+ years experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s leading SaaSOps event and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations Management. BetterCloud is backed, among others, by some of the best technology investors Vista Equity Partners, Warburg Pincus, Bain Capital, and Accel. 

This role is based out of our exciting Mexico City Office. As the Software Engineering Manager for our BetterCloud Workflows (Platform) value stream, you will lead a product development team of distributed full-stack engineers in building, enhancing, and maintaining core workflow automation capabilities that empower IT professionals to create and manage zero-touch SaaSOps workflows.

About You

Experience & Skills:

• You have 8+ years of professional software development experience, with at least 3+ years in a leadership role managing high-performing engineering teams.
• Proficient in full-stack development, with expertise in modern backend technologies (Java, Spring, or similar), JavaScript frameworks (React, Angular, or similar), and cloud platforms (GCP preferred).
• Strong understanding of scalable architecture and microservices design, with a track record of delivering high-quality, maintainable software.

Leadership & People Skills:

• Proven ability to lead, mentor, and inspire distributed teams, fostering an inclusive and collaborative environment.
• Exceptional people management skills with a commitment to employee growth, retention, and career development.
• Skilled in building strong relationships across cross-functional teams, with excellent communication and collaboration abilities.

Customer & Product Focus:

• Deeply passionate about delivering impactful customer experiences through innovative technology solutions.
• Familiarity with SaaS Operations or IT automation tools is a strong plus.

Mindset & Values:

• You thrive in a fast-paced, agile environment and are excited to take ownership of complex technical challenges.
• You embody BetterCloud’s core values: innovation, customer obsession, accountability, and continuous improvement.
• Eager to stay ahead of industry trends and actively contribute to BetterCloud’s technical strategy and thought leadership.

What You’ll Do

Leadership & Team Development:

• Lead and mentor a team of talented full-stack engineers, fostering a culture of collaboration, accountability, and continuous improvement.
• Partner with engineering teams based in the US, Mexico, India, Ukraine, and Denmark to solve complex challenges that simplify our tech stack and scale Workflows at BetterCloud.
• Drive technical excellence by guiding architectural decisions and ensuring best practices in software development.

Product Delivery:

• Partner closely with Product Management and Design to deliver customer-centric features aligned with the BetterCloud Workflows value stream.
• Oversee the delivery lifecycle, from ideation and design to implementation and release, ensuring high-quality, scalable, and maintainable solutions.

Innovation & Technical Expertise:

• Stay up to date on industry trends and emerging technologies to help shape BetterCloud’s technical direction and strategy.
• Advocate for and implement no-code and low-code automation innovations to maintain BetterCloud’s leadership in SaaSOps automation.

Cross-Functional Collaboration:

• Work with other Engineering Managers, Architects, and DevOps teams to ensure seamless integration across the BetterCloud platform.
• Collaborate with Customer Success and Support teams to understand customer pain points and address technical challenges proactively.

Operational Excellence:

• Ensure team adherence to established SLAs for uptime, performance, and issue resolution.
• Continuously improve development processes and tooling to enhance efficiency and reduce technical debt.
• Growth, Leadership, and Mentorship:
• Foster a supportive and inclusive team culture that values continuous learning, innovation, and mutual respect.
• Provide individualized coaching and career development opportunities to help engineers grow in their roles and advance their careers.
• Actively participate in hiring, onboarding, and retaining top talent, ensuring the team’s capabilities scale with the organization’s goals.
• Lead by example in embodying BetterCloud’s core values, promoting collaboration, accountability, and a growth mindset across the team.

What We Offer

• Hybrid work model with up to 2 days per week working from home
• Generous PTO policy plus paid mental health days
• Seguro de Gastos Médicos Mayores, Seguro de Asistencia Médica, Vision Insurance, Dental Insurance, Life Insurance and dedicated mental health resources
• Financial wellness support and one-time WFH stipend
• Plus more… Think events, killer swag, and a strong BetterCloud Community!

At Bettercloud, we believe that our employees' gender identity and expression, race, ethnicity, religion, origin, sexual orientation, physical or mental disability, age and other characteristics enrich our corporate culture and our workplace. That’s why we have a mission to foster a culture at BetterCloud that empowers, celebrates, and values our differences allowing us to bring our true self to work. DEI&B is core to who we are and what we do. From an employee-led Diversity Council empowering our differences, to multiple Employee Resource Groups (ERGs) creating a strong sense of belonging, to frequent outside speakers focusing on DEI&B topics, our commitment to DEI&B is non negotiable. Bettercloud is an equal opportunity employer and will continue to empower, celebrate and value our differences in order to grow community, safety and trust in our work environment. Join us and be part of an organization that celebrates and respects diversity. If you are interested in knowing more about our DEIB efforts, please visit our website:  https://www.bettercloud.com/diversity/

*This role is not eligible for remote employees. Employees must be based in the Mexico City area. 

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