Technology Operations Director | Business Ops

How you will contribute to revolutionizing electric aviation:

• Lead the administration and governance of all aspects of our cloud environments, including AWS, Microsoft Entra Domain Services, Entra ID (Azure AD), and Intune.
• Oversee the maintenance and administration of our computing environments, including system software, applications software, hardware, and configuration management.
• Be responsible for Beta's networking infrastructure, including all aspects of hardware, virtual networks, routing, security and performance
• Lead the administration and maintenance of Office 365 and Google Workspace.
• Oversee the scalable management of endpoints and security using enterprise tools, such as Microsoft Intune, Kandji MDM, and cloud-based RMM services.
•  Foster a culture of continuous improvement that drives stability and minimizes downtime for upgrades and maintenance.
• Oversee strong disaster recovery practices throughout systems with regular testing, review of procedures, and documentation.
• Oversee management of  monitoring and alerting to identify issues and  promote proactive visibility for resilient services.
• Lead teams responsible for troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
• Lead the Tier 2 technical support team, ensuring timely resolutions to issues at all BETA offices. Provide guidance and support to team members, fostering a culture of excellence and collaboration in delivering exceptional technical support services.
• Work closely with Security and Risk Management to meet regulatory requirements and maintain a robust security posture.
• Work closely and collaboratively  across various teams to support the effort to digitize our manufacturing lifecycles
• Promote self-serve platforms and practices that produce autonomous teams delivering well rounded stable services in a distributed collaborative culture of technical excellence.
• Owns the budgeting and management of information technology spend
• Oversee the adoption and implementation of DevSecOps best practices, including promoting Infrastructure as Code (IaC) to ensure reproducible and scalable environments.

Minimum Qualifications We are seeking:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 7+ years of experience in IT infrastructure management or related roles.
• Strong technical skills in system and network administration, with proficiency in AWS, Microsoft domain services, and networking technologies.
• Experience with configuration management tools and techniques.
• Knowledge of cybersecurity principles and best practices.
• Excellent leadership and communication skills, with the ability to effectively manage teams and communicate technical information to non-technical stakeholders.
• Strong problem-solving and decision-making abilities, with a focus on delivering results and driving continuous improvement.