IT Services Engineer

Location: Sliema, Tas-Sliema, mt

Company Description

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

As an IT Support Engineer, you will be responsible for the installation and configuration of hardware and software, acting as an escalation point to our Service Desk and working with our 3rd line teams when required.

As an experienced Engineer, you will provide support to the Business and work closely with other teams within IT Services and Infrastructure to ensure all services are delivered within set targets and to agreed standards. Your primary focus will be to support the Malta Business function alongside providing support where required to external offices.

The day to day work is interesting, challenging and fast paced with a hardworking and delivery focused Company ethos. The ideal candidate will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges.

The IT Services team provides on-site support to employees, and this role involves working a shift pattern between the hours of 08:00-18:00 Monday to Friday, and 09:00-17:30 Saturday and Sunday.

Qualifications

• Strong interpersonal and customer service skills.
• Excellent analytical and troubleshooting skills.
• Good attention to detail and well organised.
• Strong written and verbal communication skills.
• Ability to work independently with limited supervision.
• Commercial experience working within a service management function.
• Technical ability supporting and maintaining hardware and peripheral devices.
• Experience of using an ITSM Tool for tracking, change, requests, incident and problem jobs.
• Experience deploying, imaging and supporting Windows 11, Windows 10, macOS, Linux, and iOS and Android mobile devices.
• Experience supporting technologies from a diverse product stack including; Active Directory, Microsoft Exchange, Office 365, Teams, Citrix, Cisco and VMWare Workstation.

Additional Information

• Resolving 2nd line incidents.
• Assigning incidents and acquiring knowledge from 3rd line teams.
• Working with the 3rd line and Infrastructure teams as remote hands in the office and at the data center.
• Resolving incidents and queries for senior management.
• Investigating and escalating MIs to major incident managers.
• Completing system maintenance, alongside escalations and call outs.
• Managing and updating hardware assets database.
• Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation
• Deploying and Imaging end user computer hardware and deploying software packages.
• Identifying and contributing to Service Improvement opportunities.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.