IT Program Manager

Location: Tysons, VA

BT-417 – IT Program Manager
Location: Tysons (fully on-site, no remote option)

• Demonstrates experience managing Tier 1 and Tier 2 technical personnel.
• Demonstrates experience with a strong understanding of Microsoft Sentinel, Microsoft Azure, enterprise networking, network monitoring, cybersecurity monitoring, and IT service management.
• Demonstrates experience working with and managing escalations involving telecommunications carriers, ISPs, OEM vendors, Microsoft/cloud providers, managed service providers, and other third-party service providers.
• Demonstrates experience overseeing and tracking planned maintenance windows, infrastructure changes, outages, and service restoration activities.
• Demonstrates experience identifying operational trends, recurring issues, process gaps, and opportunities to improve monitoring, automation, escalation, and operational effectiveness.
• Demonstrates experience coordinating maintenance schedules and ensuring appropriate NOC/CSOC monitoring coverage before, during, and after scheduled changes.

• Demonstrates experience leading or managing personnel within a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment.
• Demonstrates progressively responsible experience in enterprise IT operations, network operations, cybersecurity operations, cloud operations, or related technical disciplines.
• Demonstrates experience supporting a Network Operations Center (NOC), Security Operations Center (SOC/CSOC), enterprise IT operations center, or comparable technical operations environment.
• Demonstrates significant experience with Microsoft Sentinel: alert monitoring, KQL log queries, entity analysis, runbooks, or escalation.
• Demonstrates significant experience with Azure skills: portal nav, Monitor/Log Analytics, VMs, Resource Health, or basic networking (VNets/NSGs).

• Demonstrates significant experience with Networking basics: TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN.
• Demonstrates significant experience with troubleshooting outages, connectivity, packet loss/latency, or CPU/memory issues.
• Demonstrates experience with tools for topology, paths, assets, segmentation, or vulnerabilities. Demonstrates experience with Kusto Query Language (KQL) for searching, filtering, correlating, and investigating Sentinel and Log Analytics data.