Sales Operations Manager - Vendor Management & Lead Generation

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to know the opportunity

Looking for a strong leader that has experience in forming strategic goals for an organization, creating KPI’s and executing objectives.  This individual should have experience helping financial advisors with escalated issues and solving those issues through our operational teams.  Ability to work with all levels of leadership to implement best practices and key objectives. Must have strong analytical skills creating KPI’s and reporting to ensure objectives are met across an organization. This team member must also have experience working with vendors, assessing technology, and ensuring vendor is meeting expectations of Voya. Must have experience in the broker dealer space.

The Contributions You'll Make

• Implementation of corporate projects that impact our business unites, ensuring business requirements, UAT and business readiness is completed.
• Responsible for rolling out new system functionality to our broader organization based on vendor functionality changes. Oversee the execution of process improvement and sales initiative with business partners.
• Source feedback with advisors and customers on Voya business practices and implement changes with our operations business partners.
• Manage lead generation and reporting insights for division.  Oversee the production of KPI’s for the department and the delivery of reports for leadership, managers, and employees to understand where they are towards KPI’s. Oversee the vendor relationships for Voya’s Wealth Management division.  Creating partnerships (or extending them), reviewing contracts and KPI’s with vendors.   Also responsible for reacting to production support and implementing enhancements.
• Ensure IT Security protocols are followed per Voya’s procedures.
• Drive a culture of proactive communication, relationship building, and sense of urgency to support the client experience. Resolution of escalated production / technology issues for our advisors.
• Lead a team of professionals.
• Other duties as assigned

Preferred Knowledge and Experience

• Bachelor’s degree or equivalent
• Excellent written and oral communication skills
• FINRA Series 7 and 24 preferred, required within 12 months.
• 1 – 3 broker dealer vendor management experience
• 3-5 years of management experience
• May travel occasionally.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.