Enterprise Solutions Architect

Department: Customer Experience

Location: Boston, MA, San Francisco, CA

Compensation: $154K – $208K • Offers Equity

Employment Type: FullTime

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

We are seeking an Enterprise Solutions Architect with deep expertise in life science R&D and enterprise software systems to partner with Benchling's customers in driving the biotech revolution forward.

The Enterprise Solutions Architect serves as a strategic advisor and technical leader for our enterprise customers, translating their IT strategy into tailored Benchling solutions. This role encompasses guiding organizations through digital transformation, leading technical implementation projects, overseeing solution architecture, and establishing best practices and data architecture standards to ensure long-term success.

RESPONSIBILITIES

• Partner with biotechnology organizations at the forefront of innovation to assess their IT landscape, understand strategic objectives, and architect solutions that enable mission-critical outcomes

• Lead end-to-end implementation projects from discovery through successful go-live and adoption

• Provide ongoing strategic guidance, best practice education, and product engagement recommendations to maximize customer value realization

• Collaborate with cross-functional business and technology stakeholders to gather requirements, identify opportunities, and translate business needs into technical solutions in partnership with internal engineering, product, and solutions architecture teams

• Coordinate with Professional Services, Product, and Customer Success teams to orchestrate complex, global enterprise deployments

• Support Sales and Marketing in technical deal strategy, and engage with Engineering, Product, and Solutions Architecture teams to resolve complex technical challenges

• Contribute to the development and refinement of global enterprise processes, product capabilities, and best practice frameworks

QUALIFICATIONS

Required

• 5-10+ years of combined experience in biotechnology or pharmaceutical industry roles and scientific software implementation

• Bachelor's or Master's degree in Life Sciences, Information Management, or related field (advanced degree preferred)

• Proven track record leading global implementation teams in enterprise solution design and deployment (Benchling experience strongly preferred)

• Demonstrated ability to empathize with scientists and rapidly comprehend complex scientific concepts and workflows

• Exceptional communication skills across verbal, written, and presentation formats, coupled with strong organizational and project management capabilities

• Self-directed, adaptable professional who thrives in dynamic, fast-paced environments

• Comfortable operating across functions, organizational levels, and geographies with diverse stakeholder groups

• Willingness to travel to customer sites up to 30% based on project requirements

Preferred

• 5+ years of client-facing software implementation and/or consulting experience, with demonstrated success delivering enterprise-scale SaaS projects

• Hands-on experience implementing scientific/informatics platforms such as LIMS, ELN, MES, LES, and analytical tools including JMP, Spotfire, or Tableau

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#LI-Hybrid #BI-Hybrid #LI-JF1

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.