What You Will Do
- Enables the client to implement the components of the Bazaarvoice core platform and ensures the client's implementation includes all necessary features to see the overall value.
- Ensures work is well defined, changes to requirements are managed, issues arising are tracked and dealt with in a timely fashion, and customer satisfaction is attended to throughout the engagement.
- Understands how to prioritize work proactively. Anticipates consequences of actions, potential problems, and opportunities for improvement.
- Keeps clients aware of contractual obligations around remaining hours, remaining days, and project status against contractual due date.
- Regularly communicates with clients on project and task status, risks, and issues.
- Manage multiple client technical relationships simultaneously.
- Be the point of contact for escalated issues
Who You Are
- Foster high client satisfaction while driving the client towards completing their tasks to maximize their value.
- Take a consultative approach to understand client objectives and work with clients to guide them towards an implementation that meets established objectives.
- Have a high sense of urgency with an understanding of delivering the highest amount of value in the least amount of time.
- Experience with technical troubleshooting using industry-accepted best practices and tools.
- Experience in client-facing roles (preferably in application/software support).
- The ability to manage multiple ongoing projects at a time while maintaining high-quality results.
- The ability to adapt to a rapidly evolving technology and business environment.
- Working in an agile environment with an understanding of operating lean.
- A positive, self-starter attitude and the desire to exceed client expectations at every opportunity
- Experience with a project management methodology
- Ability to work under pressure and deliver.
- Excellent written and verbal communication skills.
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