Senior Engineer, Global Technical Services
Location: Deerfield, Illinois, United States of America, Illinois, United States
Employment Type: Full time
This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
Your role at Baxter
The Senior Engineer in Global Services plays a critical role in enabling successful product launches and sustained lifecycle performance by leading Service Design for assigned products. This role applies engineering expertise alongside systems thinking, business acumen, and cross‑functional coordination to ensure that products, product-specific processes, and supporting service capabilities are developed holistically and meet defined technical, operational, and commercial objectives. The Senior Engineer represents the collective needs of global service cross‑functions - including operations, supply chain, customer support, quality, and commercial stakeholders within defined product teams - and makes informed, balanced decisions on their behalf. The role requires a high degree of independence and technical leadership within a product-focused scope.
What You'll Do:
- Lead service design for assigned products, ensuring serviceability, scalability, cost‑effectiveness, and alignment with business and platform strategies across the product lifecycle.
- Define and integrate product‑level service requirements into product architecture, development processes, and launch readiness activities.
- Conduct serviceability assessments and deliver clear, actionable recommendations to product development and engineering teams.
- Serve as the primary service representative on product core teams, advocating for cross‑functional service needs and making balanced, informed decisions.
- Coordinate alignment and information flow between corporate product teams and regional service organizations to support successful execution.
- Analyze service performance metrics to identify risks, gaps, and improvement opportunities; lead CAPA efforts using structured root‑cause analysis.
- Independently plan and lead complex service‑related engineering initiatives, providing technical guidance, mentorship, and oversight as needed.
What You'll Bring:
- Bachelor’s degree in a core engineering discipline with 3+ years of progressive engineering experience.
- Strong engineering foundation in one or more core disciplines (mechanical, electrical, software, systems, manufacturing, or process engineering).
- Proven ability to work independently and influence cross‑functional product teams without direct authority.
- Excellent written, verbal, and interpersonal communication skills with strong organizational effectiveness.
- Demonstrated capability to analyze ambiguous problems, apply sound judgment, and make data‑driven product‑level decisions.
- Solid understanding of GMP, quality systems, and regulated product development environments.
- Experience with service engineering, service design, or product lifecycle management preferred, including familiarity with change control and design/configuration management.
- Lean / Six Sigma training or applied continuous improvement experience preferred.
Baxter prioritizes accommodating flexibility in the workplace. This is reflected in our flexible workplace policy, which requires employees to be on-site a minimum number of days weekly. The policy supports in-person interaction and teamwork to further our Mission. It is governed by local legal standards and requirements. Baxter reserves the right to modify, suspend, or terminate the policy as business demands shift.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $96,000 - $132,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
Applicants must be authorized to work for any employer in the U.S. We cannot sponsor or transfer employment visas at this time.
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US Benefits at Baxter (except for Puerto Rico)
This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Know Your Rights: Workplace Discrimination is Illegal
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
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