- This position will collaborate with other Developers, Business Analysts, Business Users and quality assurance staff to Support and Maintain Salesforce.
- Responsible for owning, driving, and providing daily front line sales support to the users through our Salesforce Service Cloud process.
- Accountable for the system UAT testing of new / updated sales processes & functionality before it is released to the sales team.
- Monitor support queue and bringing to Development team for any repetitive issues /bugs
- Able to work independently on Kanban releases (maintenance) alongside Support .
- Comprehending user raised bugs and support Salesforce in day to day operations
- Maintain Salesforce system
- Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange.
- Reporting repetitive issues to Development
- Bachelor degree in IT, CIS or Computer science
- Minimum of 5-7 years of experience in Salesforce /Salesforce CPQ
- Technical background as a developer in the Salesforce.com platform required
- Salesforce certification(s), specifically Salesforce Platform Developer , Admin certification is required
- Experience with the configuration of Salesforce/ CPQ
- Strong knowledge of Apex, Flow , Force.com, Process Builders , Custom Objects and Trigger
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