Director, KYC Delivery Lead

Address:

• Know Your Customer strategic initiatives experience is a MUST HAVE

Immediate need for the KYC Delivery Leader to deliver and support the technology strategy & solution for the critical KYC function that is part of Client Onboarding. Responsible for the end-end delivery of KYC tech changes focused on regulatory/ audit/ stabilization/ strategic requirements, system integration changes, testing, release management and production issue management/ fixes; Co-ordination across all Tech (CM & Enterprise) and business teams involved to facilitate end-end implementation, integration, manual/ automated testing, releases and post production issue management. Investigate and identify strategies to automate and optimize business processes to drive operational efficiencies. Focus on future KYC solution as it integrates with the overall Client Lifecycle Management strategy. Manages team of business analysts, testers and SMEs to deliver business and strategic priorities.

Aligns technology requirements and solutions to a real business need, meets essential quality standards, and ensures approval by all relevant stakeholders. Acts as a consultant to business partners in collaboration with the project team in strategy and planning sessions (e.g. multi-year and annual plans), reviews, or inspections to ensure the quality of work products. Promotes new processes and methodologies, emerging technologies, and agile, and aligns to the unique project team requirements.

• Provides thought leadership in the development of new ideas, processes and emerging technology.
• Delivers and supports the technology strategy & solution for the critical KYC function that is part of Client Onboarding.
• Responsible for the end-end delivery of KYC tech changes focused on regulatory/ audit/ stabilization/ strategic requirements, system integration changes, testing, release management and production issue management/ fixes;
• Co-ordination across all Tech (CM & Enterprise) and business teams involved to facilitate end-end implementation, integration, manual/ automated testing, releases and post production issue management.
• Investigates and identifies strategies to automate and optimize business processes to drive operational efficiencies. Focus on future KYC solution as it integrates with the overall Client Lifecycle Management strategy
• Acts as a subject matter expert on relevant regulations and policies.
• Identifies emerging issues and trends to inform decision-making.
• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
• Leads the development of IT strategy by understanding business processes, policies, information and information systems.
• Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
• Presents and communicates at all levels within IT and across businesses / groups.
• Completes root-cause analysis to determine underlying causes and participates in problem resolution for complex issues at all levels.
• Identifies opportunities to strengthen the IT consulting capability (e.g. shares expertise to promote technical development, mentors employees, builds communities of practice and networks across technology).
• Builds exceptional relationships with internal and external stakeholders.
• Liaises with the business and the technology development and support groups.
• Aligns business needs to vision/goals to ensure development teams to translate them into detailed design specifications and code.
• Assess project impact, benefits, and risks when scope changes.
• Communicates and engages across stakeholder groups during construction and delivery of solutions.
• Assesses the quality of supporting documentation, including business and process requirements documents, to ensure proper analysis supports recommendations or demonstrate continued alignment to strategic objectives.
• Stays abreast of industry technical and business trends through benchmarking and/or participation in professional associations.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed

Qualifications:

• Typically 10+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge of software development practice, concepts/methodologies (i.e. waterfall, Agile, iterative), and technologies obtained through formal training and/or work experience.
• Experience with end-end delivery of KYC tech changes focused on regulatory/ audit/ stabilization/ strategic requirements, system integration changes, testing, release management and production issue management/ fixes
• Experience coordinating all Tech (CM & Enterprise) and business teams involved to facilitate end-end implementation, integration, manual/ automated testing, releases and post production issue management, identifying strategies to automate and optimize business processes to drive operational efficiencies
• Focus on future KYC solution as it integrates with the overall Client Lifecycle Management strategy
• Manages team of business analysts, testers and SMEs to deliver business and strategic priorities
• Seasoned professional with a combination of education, experience and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data driven decision making - In-depth / Expert.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.