Technology Services Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The Production Services Specialist is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Compliance. To perform this function, the resource will have to perform daily tasks assigned by the Production Support Lead.

These tasks are aligned to the key services outlined within the Global Support Services Service Catalog:

• Monitoring
• Incident Management
• Request Management
• Disaster Recovery / Application Recovery Certification Exercise
• Metrics Reporting
• Application Capacity Management

Required Qualifications:

• 7+ years of experience in one or a combination of product and Data Technology
• 3+ years of experience in finance surveillance space either in production support role or development
• 5+ years of experience in Informatica, Unix and job monitoring      
• Industry Reporting toolsets including Tableau, ETL Apteryx, PL/SQL & Experience developing reports with large data volumes
• Understanding of Actimize tool used for data modeling
• Experience creating reporting that provides management-level insight into key data points, including the design of reporting controls and data flows
• Bachelor's Degree in related field

Desired Qualifications:

• ITIL Process Knowledge
• Excellent verbal and written communication
• Willing to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system (as needed)
• Good understanding of financial/banking industry
• Creative and strong problem solving skills
• Ability to operate in high-pressure situations
• Results oriented, and must be able to effectively interact with Senior Management and Business Partners
• Ability to troubleshoot issues and perform RCA at a short interval
• Ability to think out of box and provide innovative solutions
• Work independently and take up ownership of tasks

Skills:

• Collaboration
• Influence
• Production Support
• Analytical Thinking
• Innovative Thinking
• Result Orientation

Shift:

Hours Per Week: