Project Manager - Global Markets Client Onboarding

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities of the job include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives.

Responsibilities:

• Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
• Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance
• Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
• Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution
• Supports the adoption and sustainment of change initiatives and helps assess adoption risks
•  Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders

Skills:

• Collaboration
• Controls Management
• Issue Management
• Problem Solving
• Project Management
• Change Management
• Policies, Procedures, and Guidelines Management
• Process Management
• Process Performance Measurement
• Written Communications
• Active Listening
• Drives Engagement
• Prioritization
• Process Design
• Process Mapping

Line of Business Job Description:

Project Manager will be responsible for consolidating projects in support of the LOB.  Responsible for driving change across related functions, partnering with technology and supporting innovation.  Also responsible for documentation of LOB processes and analysis of opportunities, this role will enable operational excellence, improve efficiency and effectiveness, and drive issues resolution to address gaps.  This role also will require an understanding of onboarding/offboarding data and root cause analysis to identify areas of improvement as it pertains to the LOB.

Responsibilities:

• Responsible for programs/projects specific to corporate change initiatives that have significant impact on how the company does business, provides a product or services, or executes a function. 
• Project responsibility may require responsibility for staff and budget.  Serves as the primary contact to senior department managers for critical change initiatives. 
• Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. 
• Accountable for analyzing present-state, developing alternative future-state approaches, and facilitating implementation. 
• Creates a clear, coherent, approach to guide effective program/initiative setup, execution, and control. 
• Ensures clearly defined responsibilities and accountabilities for key program/project roles. 
• Integrates knowledge of end-to-end business process into program planning and decisioning processes. 
• Develop, maintain, and report on an overall integrated delivery plan. 
• Management experience with small to mid-size teams. 
• Excellent project management skills, including the ability to prioritize work and meet deadlines. 
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes. 
• Typically 5+ plus years of program management experiences. 

Requirements:

• Executive Level written and verbal skills
• Detail-oriented to ensure quality and accurate work product
• Comfortable working under defined timelines
• Strong Microsoft Office (Work, Excel, PowerPoint, Visio, Outlook)
• Executive Presence
• Ability to manage priorities
• 5 plus years’ Program/Change Management including process improvement

Other Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40