Field Service Engineer

Location: US - Boston

Time Type: Full time

Job Description

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Description

If you enjoy working hands‑on with complex electromechanical systems, troubleshooting under real‑world conditions, and being the person customers rely on to keep critical equipment running, this role is for you.

As a Field Service Engineer at Azenta, you’ll install, maintain, and repair automated sample management and instrumentation systems used by leading life sciences organizations—working independently in the field while supported by a global engineering team.

How you’ll add value

You will play a key role in supporting Azenta’s automated sample management and instrumentation solutions at customer sites. You will be responsible for installing, maintaining, troubleshooting, and repairing complex electromechanical systems, ensuring reliable performance and high customer satisfaction.

Working under general supervision and following established procedures, you will apply discretion and sound judgment when resolving customer issues and responding to changing priorities in the field.

What you’ll do

• Install, configure, maintain, diagnose, and repair Azenta C&I hardware and software systems at customer locations.

• Perform preventive maintenance and system inspections to ensure equipment reliability and compliance with quality standards.

• Interface directly with customers to support service agreements, meet SLA expectations, and promote a positive service experience.

• Maintain a safe, clean, and compliant working environment in accordance with Azenta and customer policies.

• Obtain and maintain required equipment service and operational certifications.

• Document all service activities through service, status, and performance reports.

• Respond effectively to escalations, equipment downtime, and changing operational priorities.

• Serve as a point of contact for both customers and internal Azenta stakeholders.

• Provide regular system performance summaries, including event tracking, issue analysis, and root‑cause / corrective action reporting.

• Support additional KPI reporting requirements during the contract period.

• Assist with sample migrations, including transfer from legacy formats into customer stores as needed.

What you’ll bring

• Associate of Science (AS) degree, technical certificate, or equivalent practical experience.

• A minimum of 5 years of relevant hands‑on technical experience or comparable military technical training.

• Strong electrical and mechanical troubleshooting capabilities.

• Ability to diagnose system issues using a structured, methodical approach and implement corrective actions independently.

• Clear and professional communication skills, with the ability to interact effectively with customers and colleagues.

• Demonstrated reliability, accountability, and commitment to resolving customer issues.

• Proficiency with PCs and Windows‑based operating systems; experience with databases or Oracle‑based systems is beneficial.

• Valid driver’s license, strong driving record, and ability to travel.

• Eligibility to pass required background screenings.

Working conditions & travel

• Field‑based role supporting customers across Boston and surrounding regions, with approximately 30-40% travel.

• Domestic and occasional international travel may be required depending on business needs.

• Flexibility to support customer schedules, including rare on‑call, holiday, or weekend work.

• Ability to lift up to 50 pounds, climb ladders and scaffolding, work in confined or awkward spaces, and use required personal protective equipment.

• Work may occasionally take place in cold or controlled environments.

Compensation

Base pay range: $39–$50 per hour, depending on experience and location.

About us

At Azenta Life Sciences, headquartered in Burlington, MA, innovation is powered by our people. Our culture is grounded in our core values: Customer Focus, Achievement, Accountability, Teamwork, Employee Value, and Integrity. We believe diversity of thought, background, and experience strengthens our ability to innovate and succeed together.

Join us and help enable life‑changing discoveries by keeping critical life science systems running reliably—every day.

Azenta Life Sciences is an Equal Opportunity Employer.

(M/F/Disabled/Veteran)

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at [email protected] for assistance. 

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications),  qualifications, performance, and geographic location, among other relevant business or organizational needs.