Order Operations I Tlaquepaque, Jalisco, Mexico

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

Job Summary:

Supports and coordinates request for accurately and efficiently entering customer orders into our systems.

Principal Responsibilities:

• Receive and process customer orders into the database system promptly and accurately, via email, internal system, or electronic data interchange (EDI).
• Review orders for accuracy and completeness.
• Coordinate with other departments (such as Sales, Warehouse, and Shipping) to ensure timely order fulfillment.
• Maintain and update customer records as necessary.
• Communicate with customers regarding order status, discrepancies, and issues. And/or other such support to sales team members and/or external customers.
• Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained, strong communications across the regions, and capture rate and profitability for assigned accounts.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.
• Job Level Specifications:
• Requires high attention to detail as actions may impact on customer satisfaction, margin, or revenue loss.
• Completes assignments requiring judgment, initiative, and problem-solving skills.
• Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve results.
• Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from management, internal and/or external contacts.
• Basic knowledge of the organization, job, practices, and procedures, enabling a good level of contribution.

Work Experience:

• Typically requires a minimum of 1 year of related experience.

Education and Certification(s):

• Bachelor's degree

What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

• Generous Paid Time Off

• Savings Fund

• Paid Holidays

• Medical, Dental, Vision and Life Insurance

• Education Assistance

• Employee Development Resources

• Employee Wellness, Leadership Development, and Mentorship Programs

• Year-End Bonus

• Food Coupons

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company.  If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.