Associate Manager - Program Management,

Location: Delhi, India; Madhya Pradesh, India

Department: BE_Product Management

Experience: 8 - 10 Years

• Develop and maintain the overall program plan covering multiple workstreams, milestones, owners, timelines, and dependencies.
• Track program progress and proactively identify risks, issues, and dependencies that may impact timelines or delivery.
• Prepare program status reports, dashboards, and updates for internal leadership and client stakeholders.
• Track progress against key milestones and go-live readiness criteria, highlighting gaps and driving timely actions.
• Maintain a single source of truth for scope, decisions, action items, and change requests to ensure alignment across teams.
• Coordinate with cross-functional teams including Business Analysts, Development, QA, and other stakeholders to ensure execution as per plan.
• Escalate risks, issues, dependencies, and resourcing challenges to the Engagement Owner with appropriate context and recommendations.
• Ensure adherence to program management processes, delivery standards, and agreed governance practices.
• Contribute to continuous improvement initiatives to improve program execution, visibility, and delivery effectiveness.

• Bachelor's or Master’s degree in Computer Science, Software Engineering, or a related field.
• 10+ years of experience in project/program management, PMO, delivery management, or technology implementation.
• Experience working in enterprise software, IT services, consulting, or client implementation environments.
• Good understanding of software development and implementation lifecycle, including integrations, APIs, data, development, and QA.
• Proficiency in Agile, Scrum, Waterfall, SDLC, and project management tools.
• Ability to work in a fast-paced environment, manage multiple priorities, and drive timely execution.
• Healthcare domain experience, particularly in payer, TPA, PBM, Medicare, Dental, or Vision, is an added advantage.