IT Network Engineer

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at https://www.aveva.com/en/about/careers/

IT Network Engineer (Cambridge, Hybrid)

The IT Network Engineer provides on-site IP network support for AVEVA offices in Cambridge, UK, and remote support for other AVEVA global offices. You will implement and support network infrastructures and services in a large enterprise. This is a junior level network engineering position with terrific opportunity for the candidate to gain experience in IP networking and cyber security.

Responsibilities:

The individual will be involved in the following critical activities:

• Help implement new networks, hardware upgrades and hardware replacement.

• Implement network infrastructure changes, including Moves, Adds and Changes.

• Perform software upgrades and patch management activities on network devices such as routers and switches, and on security appliances such as firewalls and Web Applications firewalls.

• Respond to user reported incidents and those generated by Network Monitoring Tools.

• Troubleshoot and resolve network and application problems reported.

• Respond to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service.

• Manage incident and service requests according to established processes and escalate incident tickets to third-party service providers or to Senior Network Engineers.

• Help update network monitoring tools by following approved processes.

• Help maintain documents and data associated with network infrastructures and services such as CMDB, FAQ, helpdesk scripts and detailed network designs.

• Accomplish tasks both independently and collaboratively.

• Provide on-call coverage as a member of a team providing 24x7 support.

Skills and qualifications:

• At least two years of experience implementing and supporting IP networks

• Strong knowledge of LAN, WAN and WiFi technologies and protocols

• Good understanding of routing, switching, and security fundamentals such as firewalls, including working with firewall rules and configuration

• Good understanding of networking concepts, including topics covered in Cisco CCNA

• Experience troubleshooting network connectivity issues and MS Windows operating system, including troubleshooting

• Experience working with Service Management software such as ServiceNow or other similar platforms

• Good at following directions from senior network engineers, including ability to understand detailed network designs

• Good knowledge of Microsoft Office software, especially Word, Excel, PowerPoint and Visio.

• Cisco CCNA or CCNP certification

• Network design experience

• Scripting and programming skills such as Python and PowerShell

• Security knowledge, especially with firewalls

• Familiarity with Linux, MacOS, Apple iOS and Android

• Public Cloud Network Infrastructure

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.  Background checks will be conducted in accordance with local laws and may, subject to those laws,  include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
 
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.