IT Support Engineer Intern

A Day in the Life 

We are currently searching for an IT Support Engineer Intern with proficient technical knowledge and experience supporting MacOS and Windows systems to get the opportunity to gain hands-on experience in various aspects of our company’s IT infrastructure. 

In this role, you will assist in providing technical assistance and support to our AppLovin employees, focusing on the maintenance and support of our SaaS environment, hardware inventory, and tools used to ensure our employees have access to the resources they need.

Responsibilities involve setting up and removing endpoints, configuring and maintaining systems, conducting technical research and development, following up on daily tasks and participating on IT projects & initiatives.

The Impact You’ll Make

• SaaS Management: Assisting with the administration and maintenance of our SaaS services, including but not limited to Slack, Okta, Jira, and Zoom.
• IT Support and Administration: Working knowledge of installing, troubleshooting, and fixing computer hardware and software issues, including desktops, laptops, printers, and other peripherals.
• Hardware Lifecycle Management: Managing the entire lifecycle of hardware assets, including procurement, device management (Apple with Kandji and Windows with Intune), and depreciation. 
• Software Asset Management: Assisting in managing the lifecycle of software/application assets from procurement to assignment to reclamation of licenses.
• Daily IT Operations: Handling day-to-day IT tasks, including troubleshooting and support. Managing IT and networking hardware, including, but not limited to, monitors, keyboards, mice, printers,  scanners, Zoom Conference system, firewalls, switches, and APs.
• End User Support: Providing technical support to end-users via phone, email, or in-person, resolving issues in a timely manner.
• Team Support: Collaborating with senior engineers to design and implement IT solutions that meet the organization's needs.
• Documentation and Process Standardization: Writing clear documentation and developing reproducible steps for issue resolution and oral communication skills with end users and the Global team.
• Security Vigilance: Staying updated with 0-day security issues and remediating them promptly. Assisting in the implementation of security measures to protect IT systems and data.

Basic Qualifications

• Education: Currently enrolled as a student in a relevant IT-related program OR BA/BS in Computer Science or related area of study, or 1-2 years of educational experience related to a technical degree.
• Attitude and Growth Mindset: Positive attitude and enthusiasm for developing new processes and policies in a rapidly expanding organization.
• Technical Proficiency: Basic understanding of IT systems administration, including core SaaS business applications (Google Workspace, Slack, Zoom, Okta), and advanced troubleshooting on Mac OS & Windows OS.
• Customer Service Orientation: Exceptional customer service skills keen to contribute to company success.
• Language skills: Fluency in English

Preferred Qualifications

• Security and Compliance: A mindset focused on security and compliance.
• Programming Knowledge: Familiarity with programming/scripting languages like PowerShell, Bash, and Python.
• MFA Solutions Experience: Experience with MFA solutions such as Yubikey, Duo, or Okta Verify.
• Analytical Abilities: Analytical, logical thinking, and problem-solving skills.
• Language skills: Fluency in German

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on March 12, 2024.

Please see the independent bias audit report covering our use of Covey here.