AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy.
Purpose
The primary focus of this role is to provides rapid resolution of incidents and requests in relation to Laptops, desktops, and peripherals. The role also provides the building of Laptops and desktops. All whilst maintaining the highest customer satisfaction.
Duties & Responsibilities
Support of existing solutions and hardware, including user devices and office IT equipment.
Responsible for ensuring the priority of personal workload/ticket queue and management
Ensure that SLA's, KPIs and monitored constantly
Provide coaching and support to other more junior technical staff to perform regular IT operations and maintenance activities in small/remote offices.
Ensuring that knowledge is documented and distributed using the ServiceNow Knowledge base system
Be responsible for the lifecycle of IT hardware including the secure return and disposal of assets that contain data, ensuring that data is destroyed in accordance with AVEVA IT policy and with any current legislation.
To be an active participant in the escalation process.
Working with the rest of IT Service Operations, be able to identify and cross train activities that can be “shifted left” using documented knowledge as well as assisting in training plans
Ensure that appropriate Data controls, processes, documentation, and procedures are followed.
Be an active participant in the ITSO business plan.
Ensure any actions taken as part of project work is completed in a timely manner.
Monitor patching dashboard and act accordingly and in line with patching schedule to remediate any issues.
Where appropriate work with junior colleagues on delegation of tasks to support the development of the individual.
Ensure participation in team meetings as well as being present and available for regular 121s with Regional Manager
Be able to provide occasional onsite support services at client locations and company events in cooperation with the relevant sponsors and stakeholders.
Act as an escalation point for more challenging technical issues.
Experience Required
Skills:
Systematic, disciplined, and analytical approach to problem solving with good attention to detail.
Strong organisational, time management and multitasking skills with the ability to understand prioritisation of issues
The ability to stay current on technology trends and to assess the benefit to AVEVA.
Exceptional communication skills, both verbal and written
Strong customer service skills; a good communicator, listener and someone who can express themselves concisely, accurately and with consideration.
Knowledge and experience of ITIL – ITIL V4 certification desirable but not essential.
Experience of working with ServiceNow would be desirable but not essential.
Minimum 3 to 5 years experience in IT End User Support is required.
Knowledge:
Must have experience managing Microsoft products and services, including O365, Intune, Windows Autopilot, Active Directory, Azure Active Directory, Defender.
Must be experienced in managing EUC hardware and software: Windows & Apple laptops, Apple iPhone.
In-depth exposure to various IT hardware including communications and AV equipment.
BitLocker encryption.
Printer network troubleshooting.
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
![AVEVA](https://storage.googleapis.com/echojobs.io/static/logos/aveva-com.png)
0 applies
10 views
Other Jobs from AVEVA
JR Services Member Engineer
Experience Cloud Frontend Developer
MES Software Engineer
Senior HR Project Manager
Similar Jobs
Data Engineer: Data Platforms-Azure
DevOps Engineer (m/w/x) mit OpenShift
Angular Developer
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 389 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- Salaries for the engineering jobs on our site range from $100K-$200K. On average, senior engineer positions on our EchoJobs are about $160K.
- The EchoJobs positions have been sourced and vetted from the top companies to work for in the US as a software engineer, including LinkedIn and other reputable job sites. We also have syndicated jobs from companies that have just raised funding, as well as those that have great unique products and culture. From all of these sources, our founder, Morgan, has also resourced the company's authenticity in terms of their website, public appearance, and more.
- Yes, our users asked us for just this, so now our search filters allow you to search for your top jobs via location, as well as by onsite, remote, or both. Approximately 30% of our jobs are remote, so you’ve got the best options for you!
- We have not yet implemented this option, but are considering doing so in the future. For the moment, you would need to cancel your subscription, and resubscribe when you wanted to come back.
- We add new jobs to EchoJobs every day! We scan our sources for the newest jobs, verify them, and post them to EchoJobs within minutes. We add about 2,000-3,000 new jobs for you each day!
- From starting your job search to getting hired, the entire job search process can take us software engineers anywhere between 3-6 months. However, at EchoJobs, we’re striving to shorten this duration by finding the best, newest jobs for you, so you can do less job searching, and more applying.
- We’d recommend checking EchoJobs daily, as we add new jobs to the site each day. Additionally, if you got a chance to read our previous email on “what makes EchoJobs different from any other job search tools,” we also recommended that you set a job alert based on your job filters, so if you get emails on those new jobs, you could be checking more than once per day.
- If you decide to continue with us after the 1-month trial, we definitely recommend this, as we all know it usually takes 3-6 months to find a quality job as a software engineer these days. So to best support you, we just adjusted our membership options at EchoJobs to monthly, 3 months, or 12 months (this option is more for passive job seekers looking a little bit for the future if they want to come back to work or make a job switch potentially. This lets you see what’s out there in case an even better fit job becomes available.)
- EchoJobs is truly the only job site of its kind. We want to be THE spot for you to find the best job for you, and haven’t encountered any other company doing this. Other job sites are in niches besides software engineering or focus on a small portion of engineering jobs (like a specific coding language). In the words of Morgan, our founder, “I think what makes EchoJobs different is the amount of jobs, frequency that we add new jobs (we add 2,000-3,000 new jobs daily!), and the powerful search engines to find exactly the job you want more easily and efficiently. We can provide you with the most jobs that are vetted by us, we’ll continually find more new jobs for you, and we make it easier for you to apply and get hired.
What Fellow Engineers Say