ERM - Customer Success Senior Engineer

AVEVA is creating software trusted by over 90% of leading industrial companies.

About the job

This role is part of a team, which supports our implementations and customers primarily in Asia Pacific but will also be supporting projects worldwide.

This position should have familiarity with the plant life cycle, including estimating, design, procurement, manufacturing and management, and the ability to work closely with customers and project management to provide technical support for AVEVA ERM and other AVEVA solutions products.

The Senior Engineer will act as a technical lead in service engagements, taking a high level of personal responsibility for achieving a successful engagement but also directing development staff where appropriate. Regular travel is expected, as customers and prospects will be in global locations. Consultancy and pre-sales will be predominantly with an evolving new product but will also involve existing products already in the market.

Principal Accountabilities

• Support customer in best practices for applying AVEVA ERM and business processes related to the product

• Carry out service engagements with customers, including the implementation of standard and customized solutions, training, requirements gathering & analysis, solution definition and software customization

• Provide product usage support to customers• Assist Sales and Business Development with demonstrations, answering RFIs, and other pre-sales activities

• Provide domain input to product development, including requirements, technical reviews and testing

Important​ Working relationships

• The Senior Consultant must be able to work closely with the customer on several levels from middle management to end user groups. Implementations are supported by distributed development teams and local offices. Close co-operation with these resources is a major requirement for this position. Communication language is English

• The Senior Consultant must develop and maintain strong and healthy working relationships with the ERM team, including development and consultants in the UK but also other ERM locations, and AVEVA sales and consultants worldwide

Knowledge, Skills and Experience Required

• Bachelor Degree level either in Mechanical Engineering or a relevant engineering discipline preferred

• Minimum 3 years’ experience in procurement in industry domains, hopefully such as oil & Gas and ship building company

• Experience in an engineering company in a role involving Piping Specifications and materials management

• Excellent written communication skills, including the ability to produce technical specifications and training material

• Ability to communicate well with customers, managers and AVEVA staff in the UK, and worldwide

• Experience with Material Management Systems

• Experience in ERP implementations

• Supply Chain Material knowledge

• Business analysis, using formal analysis techniques is preferred

• Involvement in software development, including complex enterprise applications is preferred

• Prior software customization experience is preferred

• Fluent in English (written & spoken)

Japan Benefits include:

Flex working hour system, starting from total 22 days annual leaves, parental leave, additional leaves, Relo Club employee benefits, well-being support, life insurance, pension, company’s gift, education support.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.  AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.