Senior Manager, Cyber Fusion Center

Team: SOC

Location: Remote, United States

Commitment: Full-Time

Workplace Type: remote

Responsibilities:

• Lead day-to-day Cyber Fusion Center operations across security analysis, incident response, escalations, threat-informed operations, and supporting engineering functions.  

• Drive excellence in operational performance, service delivery, customer outcomes, SLA attainment, quality standards, and team execution.  

• Establish and maintain accountability frameworks for case handling, escalation management, operational governance, and quality assurance.  

• Protect customers through Avertium's Threat Informed Operations model by continuously improving detection effectiveness, analyst decision making, response quality, and operational readiness.  

• Drive continuous improvement initiatives that increase scalability, consistency, efficiency, and customer satisfaction. 

• Lead workforce readiness, technical training, leadership development, and operational enablement programs. 

• Take Cyber Fusion Operations to the next level by identifying opportunities to improve processes, technology utilization, automation, reporting, service quality, and organizational effectiveness. 

• Lead operational reviews, KPI reporting, workload management, backlog oversight, and leadership decision-making cadences.  

• Manage customer-impacting escalations, operational risks, and high-priority incidents while ensuring timely communication and successful resolution.  

• Partner closely with Sales, Service Delivery, Product, and Engineering teams to support customer retention, expansion opportunities, customer advocacy, and long-term customer success.  

• Drive operational maturity initiatives, establish best practices, and create organizational alignment across teams responsible for customer protection and service delivery.  

• Build organizational capability through workforce planning, leadership development, coaching, succession planning, and performance management.  

• Serve as Avertium's operational executive with customers, providing leadership during business reviews, escalations, service discussions, operational planning sessions, and strategic customer engagements. 

Qualifications:

 

• 8+ years of experience in cybersecurity operations, managed security services, incident response, threat detection, or related disciplines. 

• 5+ years of experience leading security operations teams and managers. 

• Deep understanding of SOC, MDR, and XDR service delivery models. 

• Experience leading operational excellence, service quality, and customer protection initiatives. 

• Strong understanding of incident response, threat detection, threat hunting, and threat-informed defense concepts. 

• Experience managing customer-facing escalations and executive-level customer relationships. 

• Demonstrated success improving operational performance through process optimization, automation, metrics, and organizational leadership. 

• Strong analytical, organizational, and decision-making skills. 

• Ability to communicate effectively with technical teams, executives, and customers. 

• Experience working cross-functionally with Sales, Service Delivery, Product Management, Engineering, and Executive Leadership. 

• Proven capability to balance operational execution with strategic leadership. 

• Bachelor's degree in Cybersecurity, Information Technology, Business, or equivalent experience preferred. 

• Industry certifications such as CISSP, GIAC, GCIH, GCIA, ITIL, PMP, or equivalent preferred. 

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