IT Systems Engineer, Night Shift

About AvePoint

Collaborate with confidence. AvePoint provides the most advanced platform to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions. Our SaaS solutions are also available to managed service providers via more than 100 cloud marketplaces, so they can better support and manage their small and mid-sized business customers. Founded in 2001, AvePoint is a five-time Global Microsoft Partner of the Year and headquartered in Jersey City, New Jersey. For more information, visit https://www.avepoint.com.

What will you be doing?

We are looking for an IT Systems Engineer who enjoys assisting users in troubleshooting software and hardware issues. If you are passionate about IT and want the opportunity to grow, then you are what we are looking for! Our team of IT support specialists and architects develop and support technology foundations that result in increased productivity and profitability for our clients.

Your responsibilities will include:

• Installing new technology including applications, operating system updates, devices, peripherals and more.
• Onboarding and offboarding users (macOS, Windows, email accounts, and more).
• Diagnosing network outages and supporting network equipment.
• Supporting and educating users in best practices using Microsoft Windows, mac OS, M365/SharePoint and VPN connectivity.
• Support experience in iOS, macOS, and Windows mixed environments.
• Foundational knowledge of Microsoft 365 (users, Microsoft Exchange, licensing).
• Foundational networking knowledge.
• Ability to analyze, diagnose and resolve end-user technical support issues quickly and accurately (a desktop support wizard).
• Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments.
• Know when to ask for help.
• Experience with: Windows 10/Windows Servers 2016/2019/2022, Defender for Endpoint, Cloud App Security, FSLogix,, Azure Active Directory, Conditional Access to name a few.
• Must be self-motivated and expected to work independently with minimal supervision.

OK, I'm interested... is this the job for me?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Other qualities you’ll need to be a fit for this role include:

• 3+ years of hands-on experience in a specific technology practice (Infrastructure, Network, Storage, Servers, Security, Windows, Linux, etc.) for both on premise and cloud resources
• 3+ years network and operating system experience
• Excellent written and verbal communication skills
• Must have well refined troubleshooting skills, ability to determine the root cause of a problem and identify and resolve systemic problems.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Must be amenable to working hybrid arrangement, and night shift scheduled (US Eastern time)

Qualified candidates may hold two or more of the following:

• CompTIA A+
• CompTIA Network+
• CompTIA Cloud+
• Apple Certified Support Engineer
• Microsoft MS 900
• Microsoft 365 Certified Enterprise Administrator Expert
• Microsoft 365 Certified: Modern Desktop Administrator Associate

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities