Senior CRM Developer - SAP C4C

The ES Senior Engineer Commercial is the senior developer for the Avantor Commercial (Sales, Pricing, Billing and CRM) application development and support team. The engineer will need to focus on the business process knowledge in the context of Commercial business process (leads, opportunities, quotes, visits, appointments & integration with ERP and other systems). This includes work on design and development of system components, implement of technology standards, hands-on software development and support. The commercial applications are currently based upon multiple SAP ECC, SAP C4C (Sales & Service Cloud) & ERP applications but also include proprietary/custom applications outside SAP.
In this position he/she reports to the Delivery Manager Commercial reporting into the Director Enterprise Solutions Commercial.

MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)

• Understand the business requirements; design new processes to match business requirements.
• Convert business/functional requirements in technical specifications.
• Design, configure and develop the object as per the design.
• Develop or modify interface maps between ERP / Cloud systems and middleware system.
• Create/change new or existing Integration Scenarios and Integration Processes as per business needs.
• Test developed objects with test cases and prepare Unit Test Plans.
• Develop, monitor and support all interfaces with SAP and other core systems.
• Provide second line business support for SAP and other core systems. This will entail working flexibly as part of a US support team in line with the standard procedures.
• Document all system changes in line with the standard procedures.
• Oversees Unit Testing of software and database objects per schedule.
• Work on quarterly upgrade changes and validations.
• Make sure other businesses are not impacted by any system changes.
• Keep up to date with SAP releases and other technology advances so that the company can make best use of them as required by the business.
• Input ideas and suggestions, identifying the business areas where changes to business processes or new technology could benefit the company.
• Perform other duties as assigned.

QUALIFICATIONS (Education/Training, Experience and Certifications)

• A four-year college degree in applicable discipline is required.  Advanced degree preferred or equivalent work experience.
• Experience in executing minimum 2-3 projects in C4C Sales & Service Cloud.
• 5 to 8+ years’ experience with ABSL, UI Designer in SAP Cloud Applications Studio.
• Experience in business process re-engineering or process improvement desirable.
• Ability to troubleshoot critical issues & implement solutions based on SAP best practices.
• Improve daily operations by implementing new features, suggesting improvements to existing processes which should accelerate the business process.
• BS/BA in Information Systems, or relevant work experience.
• SAP Certifications and/or courses are a plus.

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

• Experience designing and implementing technology-enabled business solutions in client-facing roles.
• Proven proficiency / knowledge (10+ years) in following areas
  • SAP C4C – Sales, Service & Marketing Cloud
  • SAP Sales & Distribution
  • SAP CPI
• Hand on experience in using ABSL, UI Designer in SAP Cloud Applications Studio to develop, deploy and support complex SAP Cloud for Customer implementations.
• Experience in design and development of SAP Cloud for Customer Custom Business Objects, Extensions and C4C BADI's.
• Experience in SDK solution deployment.
• Experience in integrations with SAP and non-SAP systems using SOAP and ODATA web services.
• Knowledge about Telephony/Chat integration with C4C.
• Familiar with integrations between C4C and SAP/non-SAP systems using CPI; familiar with iFlows.
• Strong debugging and problem-solving skills in C4C with data workbench, developing systems requirements, designing and prototyping, testing, training and implementing practical business solutions under stiff deadlines.
• Knowledge of EDI/ALE and sound knowledge of IDocs.
• SAP Certified Development Associate Certification 2111 is a plus.
• Exposure to C4C – BTP integration & SAP C4C Sales/Service Cloud V2 is a plus.
• Strong technical knowledge and ability to express complex technical concepts in terms understandable to the business.
• Ability to communicate with senior leadership both from IT & business.
• Ability to work independently with limited supervision and under stiff deadlines.
• Must be highly motivated, have a great work ethic and enjoy working as part of a team.

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)

• Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level. 
• A frequent volume of work and deadlines impose strain on routine basis.
• May intermittently travel domestically, international travel is unlikely.
• A certain flexibility of working hours is expected.
• Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation