Software Engineering Manager (Observability Services)

Position Overview

At Autodesk, we are revolutionizing how people design and create, empowering them to imagine, design, and make a better world. We believe in the power of automation and cutting-edge technology to drive innovation. If you're ready to be part of a fast-paced environment that values resilience and uptime, the Observability Platforms team at Autodesk has the perfect position for you.

Autodesk's Developer Enablement organization is seeking an Engineering Manager with Observability specialization to oversee the day-to-day operations, support, and consulting for our core Observability platforms Catchpoint, Dynatrace, Splunk, Cribl, BigPanda, and LogicMonitor. Autodesk's Observability Platforms organization seeks a hands-on, experienced Engineering Manager to lead a team of intelligent and driven engineers responsible for building, maintaining, and supporting Autodesk's comprehensive observability ecosystem in Bangalore, India. This role will focus on consulting and operations support across our enterprise-wide observability platforms.

This Senior Manager possesses a strong sense of ownership and will lead an engineering team that develops and manages our advanced observability stack, including Dynatrace for APM, RUM, Metrics and Distributed Tracing, Health Dash boarding, Catch point for Synthetic monitoring, Splunk for Logging, Cribl for Log Streaming, BigPanda for AIOps, LogicMonitor, PagerDuty for notifications, and ServiceNow for Incident management. This leader will ensure applications running in AWS cloud environments are properly monitored, with all self-services hosted in Backstage Internal Developer Platform acting as Beacon and UCP as backend.

Responsibilities

• Lead and develop a successful team of Observability Platform engineers through recruitment, performance management, and career development

• Provide insight, feedback, and recommendations to senior management on observability strategy and best practices

• Establish and maintain operational metrics, SLAs, and performance standards for the observability platform

• Implement and maintain observability standard methodologies, including tagging, metrics, and logging to provide comprehensive access to system performance

• Work with architects, product owners, and application teams to define requirements and Observability solutions

• Ensure Observability coverage for Tier 0 and Tier 1 services to track platform adoption against standards

• Oversee the day-to-day operations of Autodesk's global observability service ecosystem

• Lead incident response and problem management for critical observability platform issues

• Ensure compliance with regulatory and security requirements for monitoring infrastructure

• Generate regular reports on license usage, agent upgrades, and incident/problem creations

• Optimize resource allocation and shift coverage for 24/7 operations

• Promote automation technologies and self-healing capabilities

• Collaborate with a geographically dispersed team and stakeholders

• Build and foster a high-performance culture focused on service excellence

• Partner with business collaborators to understand and support organizational needs

• Cross-train and mentor teammates on observability best practices

Minimum Qualifications

• Bachelor’s degree and 10+ years of experience in Observability Operations, with at least 4 years in management OR Master’s degree and 8+ years of experience in Observability Operations, with at least 3 years in management

• Hands-on experience with cloud technologies (AWS)

• Recent hands-on experience with Python/Go

• Deep understanding of monitoring and notification technologies, observability concepts using Dynatrace and other observability platforms

• Experience working with remote teams and other cross-functional stakeholders

• Strong understanding of designing and implementing observability for large-scale, distributed microservices architecture

• Experience with Scrum and agile development processes and methodologies

• Understanding of DevOps best practices, architectures, and methods

• Experience with Docker and Kubernetes environments

• Experience with configuration management tools and cloud automation (e.g., Terraform, Ansible, etc.)

• Experience defining and building CI/CD processes and working with standard CI/CD tools

• Knowledge of Infrastructure and Application monitoring, including logs and distributed traces

• Experience with AWS services

Preferred Qualifications

• Experience with Dynatrace, Catchpoint, Splunk, Cribl, BigPanda, PagerDuty, and ServiceNow integrations

• Professional certifications (Dynatrace Associate or Specialist Certification, Agile/Scrum)

• Experience with Backstage or Internal Developer Platform

• Knowledge of TypeScript, React, and Python scripting

• Solid background in open telemetry and integration into complex, distributed systems

• Knowledge of container and Kubernetes environments

• Experience with monitoring and logging tools (Splunk, ELK)

• Good understanding of networking and security concepts

• Experience generating reports on license usage, agent upgrades, and incident/problem creation, and using data to optimize resource allocation

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

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