Senior Software Engineering Manager (Observability Services)

Position Overview

At Autodesk, we are revolutionising how people design and create, empowering them to imagine, design, and make a better world. We believe in the power of automation and cutting-edge technology to drive innovation. If you're ready to be part of a fast-paced environment that values resilience, uptime, and empowering development teams, join our Developer Enablement Organization.

We are seeking a Senior Engineering Manager to lead a team focused on Self-Service Observability Platform Development. This role includes leveraging UCP and Beacon frameworks in Backstage while managing platform engineering for Catchpoint, Dynatrace, Splunk, Cribl, BigPanda, and LogicMonitor. You'll play a key role in building, maintaining, and supporting Autodesk's next-generation Observability ecosystem—enabling autonomy, innovation, and world-class developer experiences.

Responsibilities

• Lead, manage, and mentor a team of driven engineers building self-service Observability features and platform tools

• Define the technical roadmap and strategy for integrating UCP, Beacon (Backstage), and other Observability solutions into Autodesk's overall developer experience

• Platform Development & Automation

• Oversee architecture and hands-on implementation of self-service Observability portals and services, with a focus on automation, scalability, and developer satisfaction

• Identify and execute opportunities to reduce operational overhead through advanced tooling and frameworks

• Design and implement AI-powered bots for observability automation, alert management, and self-healing systems

• Develop and maintain self-service portals and tools that empower developers to implement observability best practices without bottleneck

• Collaboration & Stakeholder Management

• Partner with architects, product owners, and cross-functional teams (globally dispersed) to align the Observability platform strategy with overall Autodesk roadmaps

• Provide consistent feedback to senior management and ensure transparent communication of milestones, risks, and accomplishments

• Provide consulting support to application teams on implementing observability best practices across Autodesk's ecosystem

• Foster a high-performance, inclusive culture that values continuous learning, experimentation, and customer-centric thinking

• Build a collaborative environment where innovation thrives and knowledge sharing is encouraged

• Advocate for DevOps best practices, including CI/CD, infrastructure as code, container orchestration, and cloud-native design

• Participate in code reviews, architectural discussions, and tool evaluations to guide engineering decisions

• Ensure the observability platforms maintain industry-leading standards for performance, reliability, and security

Minimum Qualifications

• Industry Experience: 10+ years of relevant experience in software/platform engineering, with at least 5 years in a technical leadership role and 5 years of people management

• Platform & Observability Expertise: Demonstrated success in designing or managing Observability platforms (e.g., Splunk, Dynatrace, or similar)

• Cloud & Automation: Hands-on experience with AWS (or other major cloud providers), container technologies (Docker, Kubernetes/ECS), and infrastructure as code (Terraform, CloudFormation, etc.)

• Programming Skills: Proficiency in Python, Go, Java, or similar languages

• Collaboration: Proven ability to work with globally distributed teams and multiple stakeholders, driving alignment and delivering impactful outcomes

• Experience building and maintaining developer platforms and self-service portals

• Knowledge of modern CI/CD practices and tooling, including Jenkins and GitHub

• Understanding of microservices architecture and distributed systems monitoring

• Knowledge of data science pipelines, feature engineering, and model evaluation

• Experience with AIOps and implementing intelligent alerting systems, leveraging machine learning for alert correlation and noise reduction

• AI-powered bot design and implementation for observability automation, alert management, and self-healing systems, incorporating natural language processing (NLP) and conversational AI

• Experience with real-time data streaming and processing for AI-driven observability

Preferred Qualifications

• Experience with AI/ML technologies for operations automation and anomaly detection. Proficiency with AI/ML frameworks and libraries (e.g., TensorFlow, PyTorch, scikit-learn). Experience with Backstage or comparable internal developer portal solutions is a strong plus

• Hands-on experience implementing and managing Backstage developer portals

• Experience with chatbot development and integration for operational support

• Deep expertise with multiple observability platforms (Catchpoint, Dynatrace, Splunk, Cribl, BigPanda, and LogicMonitor)

• Experience with AIOps and implementing intelligent alerting systems

• Background in developing self-service developer tools and automation platforms

• Experience with OpenTelemetry and cloud-native observability patterns

• Experience with cloud-based machine learning platforms

The Ideal Candidate

• Both a strategic thinker and hands-on technical leader who can balance long-term vision with day-to-day execution

• Possesses a deep understanding of developer experience and how observability fits into the modern software development lifecycle

• Has a track record of building and leading high-performing engineering teams

• Demonstrates excellent communication skills with the ability to translate complex technical concepts to various audiences

• Is passionate about automation, self-service, and using technology to make developers' lives easier

• Takes a data-driven approach to decision making and continuous improvement

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

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We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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