Senior Director, Digital Customer Experience Engineering

24WD83495

Position Overview

The Senior Director, Digital Customer Experience Engineering, is a critical role reporting to the VP, Engineering for Digital Experience and Customer Empowerment (DXC), Autodesk’s Go To Market (GTM) Technology organization.

We’re looking for a Senior Director, Digital Customer Experience Engineering to drive the re-creation of Autodesk.com and deliver full customer lifecycle digital experiences that support both our global direct-to-consumer and business-to-business channels.

You will be empowered to catalyze our growth to from $5b to $10b+ through improved funnel conversion, hypothesis-driven experimentation, productivity, automation, insights, and experiences to increase the revenue. You will have Engineering leadership experience, eCommerce domain expertise, and demonstrated influence collaborating across organizational boundaries to lead strategic product investments and land quantifiable business outcomes. You will promote an inspirational north star vision, based on latest market trends and user research and discovery, to improve our buying experience and help increase revenue.

Preferred candidates will be hybrid in the San Francisco Bay Area.

Responsibilities

• Lead a global engineering team and provide thought leadership on all systems and platforms used by GTM teams

• Build, lead, and mentor a highly performing engineering team and identify skill gaps and development needs of individuals

• Establish and enforce engineering best practices, standards, and processes to ensure quality code and high availability of systems

• Partner with your product management peer to prioritize a rolling 12-month roadmaps

• Collaborate with product management and experience design to engage with users to understand their requirements, address any concerns or issues, and build lasting partnerships. Be a trusted advisor providing technical expertise and guidance

Minimum Qualifications

• 15+ years of experience in Engineering, including roadmap development from conception to launch, interfacing with teams building for data science, leading the creation of scalable experimentation platforms, and deploying advanced data strategies

• 5+ years of experience scaling and retaining high functioning engineering teams

• Deep domain expertise in e-commerce, funnel conversion, experimentation, real-time analytics, scaling customer-facing web apps, and deploying advanced engineering strategies in corporate settings

• Proven track record in landing quantifiable business impact in partnership with cross-functional teams including business stakeholders, architecture, Data Science, Product Management & Experience Design, and in building influential relationships and driving data-centric decision-making across our teams

• Experience with technical concepts, modern engineering practices, and influencing technical leaders/senior engineers, including the ability to dive deep to unblock teams and increase agility

• Experience building highly performant, scalable systems and proficiency in a range of cloud technologies (such as AWS, SQL, Kafka, and Real time streaming)

• Expertise in open-source technologies, including React, React Native, and Node.js

• Experience building influential relationships and driving data-driven decision-making across internal teams

• Deep expertise with Agile methodologies and driving incremental value

• Bachelor’s degree (or higher) in computer science, related field, or equivalent practical experience

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

 

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

 

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $210,800 and $341,000. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).