Senior ServiceNow Developer

Location: Remote (Costa Rica)

Department: Engineering

Aubrant Digital is looking for a Senior ServiceNow Developer who can serve as the definitive platform authority for a complex, multi-module ServiceNow environment. This is not an execution-only role; you will be the go-to resource for platform strategy, solution design, and hands-on delivery across the full ServiceNow ecosystem. You will own the technical direction of the platform, advise stakeholders on best practices, and translate business needs into scalable, high-quality solutions.

Platform Development & Module Ownership

·         Platform & Core Development (ServiceNow platform customization, scripting, and configuration)

·         ITSM (Incident, Problem, Change Management)

·         HRSD (HR Service Delivery)

·         Service Portal & Workspaces (Employee Service Center, Agent Workspace)

·          Integrations (REST, SOAP, IntegrationHub)

·         ITOM & CMDB

·         Service Portfolio Management (SPM)

Delivery & Collaboration

·         Operate within agile delivery cycles; contributing to sprint planning, backlog refinement, and iterative delivery with consistent output quality.

·         Partner with cross-functional teams across time zones, maintaining clear communication and shared accountability for outcomes.

·         Produce and maintain thorough technical documentation; design decisions, configuration specs, and runbooks; as a non-negotiable delivery standard.

Quality & Platform Health

·         Lead impact analysis prior to all changes and enforce change management discipline across environments.

·         Support platform upgrades, patch cycles, and health assessments with a proactive, structured approach.

·         Continuously drive improvements in platform performance, maintainability, and end-user experience.

Qualifications

·         Bachelor's degree in information systems, Computer Science, or a related field or equivalent professional experience.

·         5+ years of hands-on ServiceNow consulting, development, and administration experience in professional client or enterprise environments.

Technical Requirements

·         Deep proficiency in ServiceNow architecture: tables, forms, data relationships, inheritance, and application scoping.

·         Strong JavaScript skills applied across Business Rules, Client Scripts, Script Includes, and API integrations.

·         Front-end development skills for Service Portal: HTML, CSS, and AngularJS widget development.

·         Solid understanding of CMDB data models, CI relationships, IRE, and Discovery fundamentals.

·         Experience managing update sets, cloning pipelines, and multi-instance environment strategies.

Nice to Have

·         Experience with Virtual Agent / NLU configuration.

·         Exposure to Financial Management module (cost modeling, allocations).

·         Experience supporting US-based clients across time zones.

·         Familiarity with GRC or advanced SPM configurations

About the Company

About Aubrant 

Aubrant Digital is a leader in multi-shore custom application development. We are passionate about solving our clients’ business problems through consultative teamwork, innovative software, and proven processes. We’ve served more than 50 clients and delivered hundreds of high quality, custom enterprise applications.  Our clients value us as integral team members who get the job done on time and on spec, and we are proud of our high client retention rate and under 2% staff turnover. With offices in New Jersey, Boston, Costa Rica, and Eastern Europe, we execute the full software lifecycle, from architecture and design through development, QA and application maintenance & support.  Our company culture emphasizes client service, trust-based relationships, and innovation.