What You’ll Accomplish
- Own and nurture relationships with top-tier customers, ensuring alignment with their strategic goals and maximizing value from our solutions.
- Develop and execute robust account strategies that drive mutual success, retention, and account growth.
- Provide expert-level consultation, guiding customers on best practices in omni-channel marketing, retention strategies, and leveraging our product suite to drive business outcomes.
- Manage accounts at scale while prioritizing key customer relationships based on complexity, investment, and commitment.
- Proactively identify and mitigate risks through continuous engagement, red flag detection, and strategic intervention.
- Lead executive engagement efforts, building relationships with key decision-makers and driving influence at the highest levels.
- Serve as a mentor within the team, sharing best practices in objection handling, negotiation, and revenue growth strategies.
- Advocate for customer needs internally by raising key insights to product teams and championing feature requests that drive long-term customer success.
- Drive process improvements, enhance internal documentation (AP desks, project trackers, narratives), and elevate collateral to support customer success initiatives.
- Thought leader in the industry, staying ahead of market trends and leveraging insights to advise customers and internal teams on economic and industry shifts.
Your Expertise
- 7+ years of Customer Success, Account Management, or related experience, ideally within a marketing or SaaS company.
- Proven ability to manage and grow strategic customer relationships, ensuring retention and revenue expansion.
- Expert in mapping customer KPIs to success strategies using Attentive’s product suite.
- Strong negotiation and objection-handling skills, with the ability to craft mutually beneficial pricing and discounting strategies.
- Experience leading executive engagements and influencing decision-makers at the highest levels.
- Ability to navigate complex accounts, proactively address risks, and drive long-term commitments.
- Deep understanding of omni-channel marketing, advertising technologies, and key industry trends.
- Highly proficient with Salesforce, customer service platforms (e.g., Catalyst), and other relevant CRM tools.
- Strong communication, presentation, and analytical skills.
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