Engineering Manager, Journeys

Location: New York, NY

Department: Engineering

About the Role

Attentive is looking for an Engineering Manager to lead the Journeys team, which builds the product and systems that enable brands to create, publish, and run automated, event-driven customer communications across SMS, email, and push.

You’ll lead engineers working across a visual journey-building experience and the distributed workflow platform behind it. You’ll balance product delivery with the operational rigor required for a customer-facing messaging system—improving reliability, observability, performance, and the ease with which customers and implementation teams can understand and troubleshoot their journeys.

You’ll develop a high-performing team, guide technical and architectural decisions, and partner closely with Product, Messaging Platform, Content Tools, and other engineering teams. You’ll create clarity across complex initiatives and dependencies while keeping the team focused on scalable platform capabilities that improve customer outcomes.

What You’ll Accomplish

• Lead the Journeys team’s roadmap, delivery, and technical direction across the journey-building experience and workflow platform
• Partner with Product, Design, implementation teams, and engineering peers to refine requirements, prioritize investment, negotiate tradeoffs, and resolve dependencies
• Improve the reliability, observability, performance, and scale of customer-facing journey execution
• Build a high-performing team through hiring, coaching, actionable feedback, and clear growth opportunities
• Establish clear operating rhythms, delivery plans, and stakeholder communication; surface risks early and remove blockers
• Balance immediate customer needs with durable, reusable product and platform capabilities

Your Expertise

• 2+ years of experience managing software engineers and 7+ years of professional software engineering experience
• Strong technical foundation in distributed, event-driven systems, including workflow orchestration, APIs, data modeling, and scalable customer-facing applications
• Experience guiding architecture and delivery across user-facing product experiences and high-volume backend systems, balancing customer impact, reliability, performance, and maintainability
• Proven ability to partner with Product, Design, implementation teams, and engineering peers to refine requirements, prioritize work, negotiate tradeoffs, and deliver complex cross-functional initiatives
• Experience leading reliable, operationally mature services, including incident response, on-call health, observability, and technical-debt reduction
• A thoughtful people leader who hires, coaches, gives actionable feedback, manages performance, and builds an inclusive, high-accountability team culture
• Clear, proactive communicator who manages delivery plans and stakeholder expectations, surfaces risks early, removes blockers, and uses modern—including AI-powered—engineering practices to improve team effectiveness

What We Use

• Java and Spring Boot microservices, built with Gradle
• React, TypeScript, and GraphQL for the visual journey-building experience
• PostgreSQL, DynamoDB, and S3 for data and workflow storage
• Apache Pulsar and gRPC for distributed, event-driven communication
• Kubernetes on AWS EKS, with Istio, Terraform, Helm, and Datadog
• Temporal, feature flags, and workflow-orchestration tooling for reliable automation at scale

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

• The US base salary range for this full-time position is $227,000 - $270,000 annually + equity + benefits
• Our salary ranges are determined by role, level and location

#LI-EF1

By applying for this position, your data will be processed as per Attentive's Privacy Policy.