Senior Technical Support Engineer, Jira On-Prem

You will be a key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, and building a wide and loyal customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging and solving across one-to-many Atlassian products. As part of the team, you will receive on-boarding training to make you a specialist in one or more of our products, system technologies, and network technologies. You will lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life.

Are you passionate about collaborating with knowledgeable teams and about providing high-quality service to the world's largest customers? If so, this role could be perfect for you. Apply and become part of our global team of engineers practicing a follow-the-sun methodology with our other offices around the world to deliver the best support possible for our high-priority customers.

• 5+ years of experience in support, software services, and/or system administration for a large end-user community;

• Deep understanding of operating systems (e.g. Linux, OS X, and/or Windows);

• Deep understanding of networks and relevant technologies, including proxies, load balancers, LDAP, Active Directory, SSL, etc.;

• Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss, etc.);

• Experience with SQL databases;

• Experience in critical issue handling;

• Technology driven;

• JIra experience is a plus

• Experience analyzing thread and heap dumps

• Experience in working with enterprise customers

• Must be open to occasional weekends

• Must be able to work 9:00AM - 6:00PM PDT/PST