You will be a key to providing a consistent quality experience, bringing new and improved support methodologies to Atlassian, and building a wide and loyal customer base to the Atlassian products and brand. You will perform triage, root cause analysis, debugging and solving across one-to-many Atlassian products. As part of the team, you will receive on-boarding training to make you a specialist in one or more of our products, system technologies, and network technologies. You will lead and participate in customer-facing calls helping to communicate progress updates, action plans, and resolution details. You will be part of a team ensuring we have customers for life.
ย
Are you passionate about collaborating with knowledgeable teams and about providing high-quality service to the world's largest customers? If so, this role could be perfect for you. Apply and become part of our global team of engineers practicing a follow-the-sun methodology with our other offices around the world to deliver the best support possible for our high-priority customers.
5+ years of experience in support, software services, and/or system administration for a large end-user community;
Deep understanding of operating systems (e.g. Linux, OS X, and/or Windows);
Deep understanding of networks and relevant technologies, including proxies, load balancers, LDAP, Active Directory, SSL, etc.;
Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss, etc.);
Experience with SQL databases;
Experience in critical issue handling;
Technology driven;
JIra experience is a plus
Experience analyzing thread and heap dumps
Experience in working with enterprise customers
Must be open to occasional weekends
Must be able to work 9:00AM - 6:00PM PDT/PST
Other Jobs from Atlassian
Senior Technical Support Engineer, Jira On-Prem
Senior Machine Learning Engineer
Principal Machine Learning Engineer - Central AI
Senior Technical Support Engineer, Confluence On-Prem
Similar Jobs
Senior Data Scientist
Machine Learning Data Scientist - Women's Health
Principal Data Engineer, Analytics - Riot Data
Director, Technical Product Management - Systems Engineering
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
๐ฅณ๐ฅณ๐ฅณ 401 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineersโฆ in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. ๐ ๏ธ
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. ๐
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. ๐ฏ
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. ๐
What Fellow Engineers Say