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Atlassian

Senior Technical Support Engineer, Bamboo On Prem

Remote Austin, TX
PostgreSQL MySQL Docker Kubernetes AWS Azure Java Git Oracle API Bash
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Description

What You'll Do

  • Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis

  • Write knowledge-base articles and documentation

  • Technical escalation management

  • Perform case reviews to identify trends and improvement areas and define action plans for support engineers

  • Evaluate active tickets, manage workloads, projects, and monitoring queue health

  • Build relationships with our development and product management teams to communicate the needs of our customers

  • Advocate for our customers and influence product direction through customer feedback

Your background

  • 5+ years in technical support role with Java/J2EE application troubleshooting

  • You have experience configuring and troubleshooting Web application containers such as Tomcat, Jetty, etc.

  • Experience with software development models (Agile, V-model, Waterfall) and methodologies (DevOps, RAD, Scrum, TDD, FDD)

  • Experience with Version Control Systems such as git, Mercurial, and SVN

  • Experience with continuous integration and delivery

  • Advanced experience with relational database with most common RDBMS (Postgres, Oracle, mySQL).

  • Advanced proficiency in operating systems (Linux, OSX, Windows), REST APIs, LDAP

  • Scripting languages (Bash/sh)

  • Networking (protocols, proxies, firewalls, authentication, and authorization)

  • JVM analysis using thread dumps, heap dumps, and garbage collector logs

  • Cloud platforms (AWS, Azure)

  • Containerization (Docker, Kubernetes)

Atlassian
Atlassian
Collaboration Enterprise Software SaaS Software

0 applies

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